PDA

View Full Version : A big thanks to Charles Daly


SoDak
06-06-2008, 12:19 PM
A little while back I bought a Charles Dlay m4 and it was missing the t-marks on the upper. I mentioned that in my post and Mr. Kassnar was right there offering to fix it, even when I declined because the t-marks weren't an issue for me. Mr. Kassnar then asked for my address so he could send me something for my trouble. And yesterday the fedex truck arrived and to my surprise the package had a 20 round and a 30 round mag in it. This really impressed me that a company would step up and do this. I am happy with the rifle and equally as impressed with the company. So thank you Mr. Kassnar and you company for having excellent customer service.

Charles Daly
06-07-2008, 02:10 AM
A little while back I bought a Charles Dlay m4 and it was missing the t-marks on the upper. I mentioned that in my post and Mr. Kassnar was right there offering to fix it, even when I declined because the t-marks weren't an issue for me. Mr. Kassnar then asked for my address so he could send me something for my trouble. And yesterday the fedex truck arrived and to my surprise the package had a 20 round and a 30 round mag in it. This really impressed me that a company would step up and do this. I am happy with the rifle and equally as impressed with the company. So thank you Mr. Kassnar and you company for having excellent customer service.

It was our pleasure. Sorry again for the screwup.