Broken X200

[deuce9166]

Sunday I was shooting my Glock 35 when I felt something fly off the gun, hit my hand and land at my feet. I looked down to see my old x200 in the deck.

I bought this light around 2004 or 2005, and it has served me well. Its had at least 24,000 round fired over it though various Glocks and railed 1911's. (I did not keep an accurate round count on my guns until 2006)

Its gone through three battery covers and broken a Dawson light rail (the one that bolts to the light). Both companies replaced the items no questions asked. After buying a new X200 and later X300's this light became my training light, as I am lazy and did not want to spend time cleaning it.

The type of rounds fired broken down:

4,753-.45 acp
7,207-9mm
12,135-.40 s&w

The front screw on the right rail sheared off and the damage to the other rail was caused by the light hitting the concrete. Light still works fine Btw.

http://i2.photobucket.com/albums/y50/deuce9166/sfx200a005.jpg

http://i2.photobucket.com/albums/y50/deuce9166/sfx200a004.jpg

I am going to try and remove the broken screw myself, before I contact SF. I hope I can still get a two screw rail for the one that hit the deck. Its been a good piece of gear and I'd hate to retire it.

[Wiggity]

I'd contact SF first, if you're lucky, they will send you a new light. After you have exhausted that option, THEN try to fix it yourself.

[og556]

Definitely call surefire first. They have gone above and beyond for me on multiple occasions.

[oef24]

+1 for Surefire Customer Service. They have not let me down yet and I am sure they will replace that light ASAP.

O

[sff70]

Contact SF. I have used their CS a few times over the years and they've always done right by me.

[HaydenB]

I would give SF a call. When I got my X300 the right side switch was so over sensitive it would activate just by dry firing, holstering, and racking the slide.

I gave SF a call and after less than 2 minutes he diagnosed the problem and sent out a replacement part. He didn't even ask how long I had it or if I was the original owner or even if I had abused it. SF is Top notch.

Just give 'em a call, I have no doubt they will make it right. ;)

[deuce9166]

I have dealt with SF customer service and they are outstanding, so no worries there.

[PPGMD]

Call Surefire, they will most likely have you ship it back, and then replace it with a X300.

[JSantoro]

Pretty unanimous.....

Just to avoid a buncha needless repetition, I'm gonna close this for now.

EDIT: I completely missed where the OP said he'd heard back from SF. No excuse, I just ganked it up. If he's willing to say what their response was, it'll get posted.

[deuce9166]

Hey guys just to follow up. I contacted SF customer service and they gave me an RMA# and told me to send the light back.

I sent it on February 17, and got it back today. They replaced both rails/screws and the universal adapter plate. They also sent me two new batteries and a sticker.

No new x300, but I was actually glad. I have had this for awhile and it has been a good light and is now back on my G35.

[SteveL]

I'm glad to see good customer service is still alive and kicking in the firearms world. It seems to be falling by the wayside all too often in most other industries.

[ddnguyen9]

I love Surefire, even though it's quite expensive. Then again, having great customers service along with a lifetime warranty is worth it.

I purchased a X400 about a year ago and attached it to my Kimber 1911. After a few hundred rounds, the lens was cracked and became loose. I drove down to their headquarters (Fountain Valley, Ca.). They fixed it and shipped it back to me without a single charge. Wonderful customer service makes the 400 or so dollars for a light/laser seem completely worth it. :smile: