A Good reason to buy Arc'Teryx

So I wanted to share a recent positive experience I had with Arc'Teryx customer service. I bought a Beta SL jacket several years ago. A couple of weeks ago the bungee cord that allows you to pull the hood back away from your face pulled out of the coat. I decided to try a warranty claim to see if my bungee could be replaced. It was a small issue but I hate hoods as it is and having the hood droop over my eyes drives me nuts. I sent the Jacket in and a few weeks later received notification that my claim was covered under the warranty but that my coat couldn't be fixed. The next e-mail I got told me I was getting an all new coat and for me to tell them what color and size to send. I followed the link in the email which brought me to the products page. Now I was traveling and doing all of this on my phone so I didn't notice that to find my actual coat model you had to scroll to the bottom of the page. All I saw was the Beta SL Hybrid and the Beta LT which are both significantly nicer jackets that what I originally had before I started seeing gloves and such. I pointed out my size and the color I would like in the Beta SL Hybrid but asked if I was missing something because I didn't see my original coat model. I also tried calling the rep to ask if I missed something but never got him. Instead of rightfully pointing out my mistake, Arc'Teryx just sent the new nicer coat. I have easily gotten my value out of my purchase. The original coat was, minus the bungee coming out, in almost perfect condition.

Arc'Teryx is a quality product and the company stands behind it. I could have gotten two coats for what I paid for the Arc'Teryx but I would have needed it because I've never had one last as long as mine did and I fully expect the replacement coat to last another decade. Buy once, Cry once indeed.

I only have a few leaf pieces and its worth every penny. Ive gotten a couple people on the train, haha. Awesome service as well

One of the few brands that is 100% worth the money. Every item of theirs I have just doesn't wear out after years of regular use. Not even the seams, zippers or velcro. You get bored with them before they wear out. I'm going to get a new shell and fleece just to have a different color.

I have spent some coin on my arcteryx pieces and I love them. Money well worth it, no doubt at all.

I'm lucky enough to live close to the REI flagship store in Seattle. When they have a garage sale or major sale, I head straight to Arc'teryx. I have yet to regret any of the purchases. Sometimes a product ais pricey for a reason and worth it.

Arc Teryx - doesn't get any better - unless it's LEAF. I was lucky enough to have an outlet store within a 45 minute travel. I spent some serious coin there until they moved. I was NEVER disappointed in the gear I purchased. From base to hard shell, mattock drysock to balaclava and their wraith light weight wind proof series; the clothing line is rugged, top shelf, and fully functional. I almost shed a tear when they closed the store and moved to another State.

Had the same thing happen years ago with Helly Hanson: but in terms of overall quality and function, Arc Teryx is "top of the world ma..."!

I would love to own some Arc Teryx gear. I'm just not hard enough on my gear to justify the big price tag. I have a bunch of gear from Outdoor Research which also has a lifetime guarantee. They have a new line of military clothing that looks like its supposed to compete with the Arc Teryx LEAF stuff. Curious how it compares.

https://www.youtube.com/watch?v=Q7UC...ature=youtu.be

I have always liked their stuff.

"Buy once cry once" nice to see companies stand behind there product and warranty these days, & I like happy endings, Cheers

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Originally Posted by El Vaquero

They have a new line of military clothing that looks like its supposed to compete with the Arc Teryx LEAF stuff. Curious how it compares.

https://www.youtube.com/watch?v=Q7UC...ature=youtu.be

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We got some issued at work. It sucks so bad that we exchanged most of it within 2 months for Arc'Teryx.

Similar situation, I got an Arc'teryx Jacket in early 2001 and wore it as my go to range cover jacket for concealment work and a lot of overseas work. It was a basic black Shoeller stretch fabric lightweight soft-shell. I was in the process of washing it to respray a DWR on the outside and some of the seams for zippers came unsealed. I emailed Arc'teryx and they asked to see the jacket.
Once I sent it in I got an email to replace the jacket. They did not have anything quite like what my original jacket was, but I was asked to choose from some existing jackets that could suit my needs. So I got a new soft-shell hoodie for an old one that I had owned for 16 years at the time I sent it in.
Great customer service.

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Originally Posted by Don Robison

We got some issued at work. It sucks so bad that we exchanged most of it within 2 months for Arc'Teryx.

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That's good to know. I will be saving my pennies for some Arc'teryx.

I'm a "buy once, cry once" guy but it is worth EVERY penny and can be had for much cheaper if you wait for sales.. I have owned a lot of jackets over the last 15 years (Patagonia, Marmot, OR, etc.) but none have held up to wear and tear the way my Arcteryx gear does. The LEAF gear is even nicer than the standard line of Arcteryx stuff.

Where do you guys wear this kind of stuff?

Never heard of it.

https://www.rei.com/search.html?q=ar...men%27s&page=1

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Originally Posted by Eurodriver

Where do you guys wear this kind of stuff?

Never heard of it.

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I never owned any of their stuff until last year where my wife picked me up a Theta AR shell ($625 new) cheap at an REI garage sale because she knew I'd been looking at shell jackets and an Arc T. was something I wanted but couldn't justify. Anyway, it had a couple seams ripped in the interior and I figured I'd contact them and send it in. They called me and said that the jacket had already been replaced for free through REI to previous owner so they couldn't do the same for me again (which I completely understood). The rep told me the jacket I sent in was nine years old and essentially worn out. She then said I could choose to have them do the repairs on it for free, or they would send me a new one at 50% off retail. I thought that was incredible and took them up on the new one.
Needless to say I've since bought many of their products and they are the first brand I look at when shopping for outdoor clothing.
I recently wore it during a local long range PRS style match where it rained most of the day and some stages had us literally lying in mud - exactly the type of usage I wanted this for. Worked perfect - then threw it in the wash and is like new again.


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Originally Posted by Eurodriver

Where do you guys wear this kind of stuff?

Never heard of it.

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At the range when I want to look cool. Just not when Im actually shooting cause dead bird shit is expensive. :rolleyes:

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Originally Posted by Outlander Systems

https://www.rei.com/search.html?q=ar...men%27s&page=1

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Hmm that profile pics looks familiar ;)

I dont think REI carries their LEAF line. If you really want to look cool you need to wear their LEAF stuff.

;)

Between that thread, and my new job running a Vulcan on a TR-3B, it was just too serendipitous.

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Originally Posted by vicious_cb

At the range when I want to look cool. Just not when Im actually shooting cause dead bird shit is expensive. :rolleyes:



Hmm that profile pics looks familiar ;)

I dont think REI carries their LEAF line. If you really want to look cool you need to wear their LEAF stuff.

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To those who question the ability to purchase such expensive clothes I will say that I have never paid full price for any of it. I can't afford to walk into an REI and just buy one of these coats. I need to wait for sales. I own three coats from Arc'Teryx. I never paid more than $180 for any of them. My wool coat is older than the subject coat and it is still going strong. Because I didn't pay crazy money, I don't mind wearing these coats to do just about anything. Of course the point of these coats is that you can wear them doing anything and the coat can take it. If you want to drink the Kool-Aid, start watching REI and MooseJaw sales. You should try them on at a store so you know your size and then watch the sales and strike while the iron is hot.

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Originally Posted by MGWS

I'm lucky enough to live close to the REI flagship store in Seattle. When they have a garage sale or major sale, I head straight to Arc'teryx. I have yet to regret any of the purchases. Sometimes a product ais pricey for a reason and worth it.

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Go up north on I-5 about 40 minutes from the REI flagship to the outlet mall next to the Tulalip Casino, they have an Arc'teryx outlet store there, easily beats the pricing at an REI sale. I got a Zeta LT for $220 from there. At the downtown Seattle retail Arc'teryx store the same jacket there is $425.

I own a Beta AR jacket from them and have been less than pleased by the company. I had a tear in my sleeve after owning it for a few months. I sent it in and paid to have it fixed since ArcTeryx doesn't warranty tears. Nevermind the fact the customer service rep accused me of burning the hole.

A few years later I had a pocket zipper blow out that caused the jacket to rip all the way through. I brought it to the local ArcTeryx store to have it sent in for repairs. The store held onto the jacket for about a month before actually mailing it. After my jacket finally arrived for repairs it had to wait a couple more weeks because they were going through pallets of broken ArcTeryx gear. Not good to hear that so much of their gear is breaking.

Positive note to the story was customer service did come through for me and gave me a new Beta AR jacket. Fingers are crossed that this one won't have issues like my last one.

Not in you AO!

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Originally Posted by Eurodriver

Where do you guys wear this kind of stuff?

Never heard of it.

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Anyways, I have a good amount of Arc'teryx outdoor gear and LEAF gear. Yes, it costs a lot of money, but it is great quality, long lasting and has a great warranty. I find that their insulated items are warmer with less weight than similar products also.
For LEAF I get mine from US Elite gear (Veteran owned).

I only wear it off duty aside from one jacket, but I've had nothing but good luck from the 'dead bird'. Some of the light shells I have defy the laws of physics they are so light, yet keep me warmer than much heavier jackets. Similarly I have some items from Patagonia DOD contracts that are outstanding for what they are (rain gear in a color I call wet concrete hehe)

And the annual spring sale is on at most LEAF dealers now.

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Originally Posted by ggammell

And the annual spring sale is on at most LEAF dealers now.

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Too bad no one has the newer Assault LT line.


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Originally Posted by Don Robison

We got some issued at work. It sucks so bad that we exchanged most of it within 2 months for Arc'Teryx.

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You were issued the Infiltrator line, or just Outdoor Research stuff in general? What did y'all not like about what was issued?

For those that don't know, Outdoor Research has pushed out military products for some time now; they also have a fantastic pro deal, though a fair number of the military products are not covered under that pro deal.

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Originally Posted by Defaultmp3

You were issued the Infiltrator line, or just Outdoor Research stuff in general? What did y'all not like about what was issued?

For those that don't know, Outdoor Research has pushed out military products for some time now; they also have a fantastic pro deal, though a fair number of the military products are not covered under that pro deal.

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It was the Foray. Their lightweight military line jacket comparable in the to the Beta.

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Originally Posted by Wake27

Too bad no one has the newer Assault LT line.

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Register with their Pro program.

http://leaf.arcteryx.com/How-To-Appl...ca&language=en

LT stuff is in stock and you get a discount.

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Originally Posted by LTMattyL

Register with their Pro program.

http://leaf.arcteryx.com/How-To-Appl...ca&language=en

LT stuff is in stock and you get a discount.

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Yeah I know. Slow shipping and a bunch of extra bullshit fees though.


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Originally Posted by LTMattyL

Register with their Pro program.

http://leaf.arcteryx.com/How-To-Appl...ca&language=en

LT stuff is in stock and you get a discount.

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The LT stuff ain't in stock in my size (I've been checking the website very regularly), and the discount is fairly shit compared to the pro deals of various other companies, to be candid. Not complaining about the latter, just don't think that the LEAF discount is really anything to note.

I have some North face and Mountain Hardware. I will get Arc'Teryx when (if?) my stuff wears out. So far nothing has. But some day....some day....

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Originally Posted by chuckman

I have some North face and Mountain Hardware. I will get Arc'Teryx when (if?) my stuff wears out. So far nothing has. But some day....some day....

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Back in 2010 I was looking for a Gore-tex shell. People said Arc'teryx. All I saw was the price.

I bought something from TNF and thought it was a nice jacket. About a month later I went to an REI and looked at the Arc'teryx stuff. Their jacket made my TNF jacket look like something from Kohls.

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Originally Posted by EzGoingKev

Back in 2010 I was looking for a Gore-tex shell. People said Arc'teryx. All I saw was the price.

I bought something from TNF and thought it was a nice jacket. About a month later I went to an REI and looked at the Arc'teryx stuff. Their jacket made my TNF jacket look like something from Kohls.

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I do not doubt the veracity of the claims of quality or durability. I will likely buy Arc'Teryx when what I have wears out. The TNF jacket I have, lasted through a couple deployments and is still going strong. I see no reason to get anything new at this point.