Anyone who places an order with G&R and doesn't get the service they expect can call or e-mail and get an answer.
I've placed several orders via G&R's website, and I always get an immediate (automated) e-mail confirmation. Shortly thereafter, I get an automated (QuantumView) shipping notification and (because I live just 150 miles from G&R) my order arrives at my door the next business day.
Fan-damn-tastic.
Tuesday I placed an order and received immediate confirmation -- but no shipping notice. Yesterday I replied to the confirmation e-mail and asked if there was a problem --
within five minutes I got an apology from Grant, along with an explanation of an unexpected shortage and a projected ship date. Since I wasn't ordering in a state of emergency, that was fine.
Simple.
The way I see it, I'm responsible for half of the customer-service equation. And I'll continue to do business with G&R Tactical.
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