Hey guys. One of the Mods sent me a message on Facebook about this a few days ago. About 10 days ago, someone brought it to my attention that our website crashed. I don't know how many people experienced the problem, but it was a blank white page with "DATABASE ERROR" and a bunch of numbers.
The problem was through the company who hosts our domain - as well as our email addresses. We had a bunch of emails go to another unused email address instead of the main emails.
The problem dates back before April, and I'm sure ill find out exactly once all the communications are gone through over the next few days by myself personally. Needless to say, I'm sure this cost us a lot of business.
Over the last week plus, the website / hosting / shopping cart have been gone over with a fine tooth comb and everything seems to be running better / faster than ever.
During this time I kept active on Facebook (where I was told about the emails / blank site) and launched a company Instagram. Considering the problems, orders stayed busy and with the exception of a select few orders (who received some nice freebies) all shipped within their short 2 week production time frame.
The Lead Times have been raised a bit, and working on adding a company phone line in the near future.
Ra2bach (got your soft loops and something else for you too, brother) and I'm sure others have or will start seeing their T&E SPEARs show up. Some of the M4C and T&E units outside of the forum have shipped, and more batches will be released over the next week. As I'm sure you all know, I'm very excited about this product finally being finished and there are some bigger names in the industry who will hopefully chime in on M4C with their own feedback on the system.
Another project that's been in the works for 2+ years is also finally releasing after a ton of testing. Some pictures leaked of it from an industry video shoot which have now been shared on our Facebook and Instagram. Preorders will be up by the weekend.
In short, it's been extremely busy here. Working on expanding the product line, industry partners, and social media / communications. Over the next couple days, any missed email communications should be responded to and made right in some way. To the gentleman above, I'll pull up your order and give you a call, sir. Our quality has always been considered some of the highest, even by some of our peers you listed in your post.
Excited to see what everyone thinks of the SPEAR and other releasing products. The name PerSec should be popping up on everyone's radar more often this year if I've played my cards right.
Best wishes, and apologies for any inconvenience caused by our system problems. ~ Steve S.
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Originally Posted by MGWS
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