April 1, 2014
URGENT NOTICE TO: All Registered ATF eForms users
As you are aware for several weeks the eForms application has been experiencing some technical
problems that have rendered the application difficult or impossible to use. We apologize for the
issues that our customers have been experiencing. We have been diligently working to resolve
these issues and have sought the assistance of IT systems experts.
Those experts have advised us of one major problem; that the eForms system is NOT desgned
to accept batch uploads. We have noted that several of our registered eForms users have
designed and use a “batch/multiple submission process” that we have determined has been
contributing to the problems that eForms is experiencing. ATF did NOT grant these users any
authorization to use this process. eForms was designed to work as a serial application, with each
user making one submission at a time. The “batch/multiple submission processes” are creating
a situation where processes are initiated and not completed within the eForms application. This
is causing “memory allocation errors” within the eForms application. The result is that many
users are prevented from being able to log-in. Another symptom is that once users log-in, the
system moves so slowly that it is taking 20 minutes or more to move from one screen to the next.
Users are also reporting that they are unable to successfully submit an application even if they
are fortunate enough to make it to the submission page.
Because the “batch/multiple submission processes” have been identified as a major contributing
factor to these problems, we are requesting that any registered eForms user who is currently
using any “batch/multiple submission process” discontinue the use of any such process
IMMEDIATELY. Any user who continues to use a “batch/multiple submission process” for
eForms, after the dissemination of this message will have his/her access to the eForms system
suspended or revoked. Please understand that we are not asserting that the users of the “batch/
multiple submission process” did anything wrong. Unfortunately, our system was not designed
to handle batch processes which are causing unexpected problems for our system.
ATF is currently assessing whether there are other improvements that can address the problems
identified. One of the issues that we will address in the future will be the creation of a batch
process that will be available to all eForms users without a detrimental effect on the performance
of the eForms system. Until that time we request your compliance with the above, and
appreciate your cooperation and patience.
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