We tend to hear a lot about the things that don't go right. Well, I wanted to share a very positive recent experience with Ruger.
My Security Six (not manufactured since the 80s) was exhibiting problems with the front lock up. The front latch was not positively engaging the hole in the tip of the ejector rod. I called Ruger, was given an RMA, and sent the gun in. A week or so later, Ruger customer service calls and says they are unable to repair the revolver, but will ship a current production double action revolver of my choice at no cost to me (they did as well...model of my choice with no haggling).
This was above and beyond in my opinion and I wanted to share my positive experience as I believe the company deserves some very positive press for such superb CS. Supporting a gun 20 plus years out of production with a new replacement. Wow. Far beyond what I'd expected. I will be purchasing more Rugers and sharing my positive experience with others.
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