In Praise of Adams Arms Customer Service - There is NONE Better!

[Smash]

This is an AR General Discussion topic, in which the OP reviewed the customer service of a firearm manufacturer.

He wasn't directly reviewing the product until he was asked specifics.

[TehLlama]

This is an AR General Discussion topic, in which the OP reviewed the customer service of a firearm manufacturer.

He wasn't directly reviewing the product until he was asked specifics.

Exactly - the real indicator for how well a company can do going forward is how well then can make stuff right, and how much of the problems encountered can they solve going forward with revisions to the product.

[djegators]

Exactly - the real indicator for how well a company can do going forward is how well then can make stuff right, and how much of the problems encountered can they solve going forward with revisions to the product.

FWIW, I was told on my tour that the % of stuff that gets returned to them is incredibly small, and that about half of that turned out to be user error...I suppose they could've been exaggerating for my benefit, but that is what I was told.

[Jwknutson17]

The 3 experiences I have had with AA cust service have been great. RMR label sent the same day. In the height of the scare, Midway had some of there uppers in stock at "normal" price. I put together 3 rifles. One for my Father, Brother In-law, and myself one of there 11.5 uppers. With the issues that came about with those, AA replaced parts and had them back within a week. Not sure if it was a bad run, but ultimately, they took care of me/us, and there turn around time was great. So I would have to agree that there CS was top notch. Ill leave it at that.

[mastiffhound]

Olympic Arms probably is the only company that make worse guns.

I thought that was Blackthorne

[wildcard600]

I thought that was Blackthorne

Weren't those the people behind Vulcan/Hesse back in the day ? Before bad rep forced them to change names again ? Their AK parts are the stuff of legend in the AK BIY circles.


on topic -

Glad to hear AA took care of you OP. Good CS seems to be harder and harder to come by.

[harrishmasher]

[mastiffhound]

While I'm not into piston ARs, I do like the color. I had a 74 Dodge Monaco as a young man that was that color, must be why I like it so much. That color brings back fond memories of it's generous back seat. Have you noticed any problems with carrier tilt?

[harrishmasher]

While I'm not into piston ARs, I do like the color. I had a 74 Dodge Monaco as a young man that was that color, must be why I like it so much. That color brings back fond memories of it's generous back seat. Have you noticed any problems with carrier tilt?

Carrier tilt is a non-issue in any decently made piston AR. I have not read about an issue with carrier tilt in LWRCs or AAs in the last two to three years. I have 3 piston rifles (1 AA and 2 LWRC) with several thousand rounds through them combined. Not only have I not experienced carrier tilt, I have not had a single malfunction of any sort through any of them.

From the AA website

Q. What is carrier tilt and should I be concerned?
A. Carrier tilt is a symptom of a problem not the actual problem. The actual problem is sloppy or loose tolerances in the receiver. Our one-piece carrier combined with our bolt spring eliminates carrier tilt in even the sloppiest of receivers. For those who have normal mil/industry spec AR's, the design of our system does not have an issue with carrier tilt. The fact is piston systems on the market vary from manufacturer to manufacturer we believe that ours has several design features that benefit over the competition in the market.

[harrishmasher]