BCM - Stand up company, has earned my business.

[XD40Colorado]

Here's my story:

Purchased a KMR 13" mag/alum rail system when they first released.
Served me well for about 18 months. Then I took all my accessories off it to repaint. I noticed that some of the KeyMod slots had deformed: two where my BCM foregrip was installed, and two where I had a DD KeyMod light mount installed. I emailed BCM, at 4 PM on a Sunday. Next day at 7 AM, there's an email from BCM, with an RMA form. They said they inspect it, and repair it possible. A few days go by, then I mailed it out USPS last Wednesday. BCM received it this past Monday and said it was a "manufacturing defect", and they would replace it. I asked if they could send a 15" KMR-A version, to prevent deformation, and they said "sure, no problem".

So, long story short, they stood behind their product and gave me a free replacement.
A+ in my book.
My next rifle will definitely be BCM. Great company.

[tehpwnag3]

I've had terrible luck getting free upgrades with any vendor. It's usually just a 1-for-1 replacement. Good on ya!

[Kain]

I've had terrible luck getting free upgrades with any vendor. It's usually just a 1-for-1 replacement. Good on ya!

Considering the OP wanted the aluminum rail over the alloy one he had originally, I am sure it didn't take much for BCM to do it since the Alpha is cheaper and honestly more available for them to replace. I am sure they were happy to do it. Not taking anything away from BCM, just saying. All in all BCM has always done good by me.

[MrTwister]

Most companies within the firearms industry stand behind their products, good to hear a positive story!

[R0CKETMAN]

Considering the OP wanted the aluminum rail over the alloy one he had originally, I am sure it didn't take much for BCM to do it since the Alpha is cheaper and honestly more available for them to replace. I am sure they were happy to do it. Not taking anything away from BCM, just saying. All in all BCM has always done good by me.

Yep

Good to hear anyway.

[XD40Colorado]

To clarify, they offered to send a replacement KMR 13, but I didn't want it due to the deformation issues I had.

[RobertTheTexan]

Yep

Good to hear anyway.

Yep it is. To be honest I suspected they had at lease some folks that walked on water.
But I would say that generally good treatment is a consequence of dealing with reputable companies. Aside from telling what parts I really needed to buy, the Fine gent that helped me build my first AR ( and most the ones after it) did me a huge favor. He took my build sheet and not only told me what parts I really needed to buy, he told me where I needed to buy them from. I haven't deviated from that list except to add two other companies to it. They are still my go-to stores several AR's later and they are just as solid as they were day 1.


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[XD40Colorado]

Yep it is. To be honest I suspected they had at lease some folks that walked on water.
But I would say that generally good treatment is a consequence of dealing with reputable companies. Aside from telling what parts I really needed to buy, the Fine gent that helped me build my first AR ( and most the ones after it) did me a huge favor. He took my build sheet and not only told me what parts I really needed to buy, he told me where I needed to buy them from. I haven't deviated from that list except to add two other companies to it. They are still my go-to stores several AR's later and they are just as solid as they were day 1.


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Some parts of this don't make sense to me. "To be honest I suspected they had at lease some folks that walked on water" - what does that mean?

[WickedWillis]

Some parts of this don't make sense to me. "To be honest I suspected they had at lease some folks that walked on water" - what does that mean?

He's referring to the absolute praise BCM has earned on this forum. I have zero argument regarding them or their CS. They are a fantastic company.

[556BlackRifle]

Not surprising to hear this. BCM is a great company and they take really good care of their customers.