Originally Posted by
sidewaysil80
I used ADCO once to pin a gas block and enlarge a gas port on a short barrel project. They did a great job on the gas port but neglected or forgot to pin the gas block. I called them and explained that I paid for both services and only one was performed. They sent me a return shipping label and performed the pinning with no further issues. Great customer service.
I've used Rainier Arms for several tasks since then and all have been done with no issue and great customer service to boot. I purchased one of their 18" match barrel for a DM project but never got around to finishing it. I called them because I was concerned of losing the accuracy guarantee since it took so long to finish project. While they concurred the barrel was out of that guarantee/warranty timeframe, they offered to build the gun as that would allow them to extend the warranty going forward. I paid a nominal fee and sent in my parts.
The gun came back with a quick turnaround and I took it to the range to test. It shot like shit. It was guaranteed sub moa and it was shooting 9" spreads at 100yards. So sporadic that I couldn't even zero the scope. I called them that evening and they sent a prepaid shipping label and RMA. They replaced the barrel in under a week and the gun shoots sub-moa if I do my part, as well as feed it match ammo. While they had it I pointed out that the ejector pin on the bolt seemed to walk out a little and didn't seem tight enough. They said they would look into it, but clearly they didn't. The day I reshot with new barrel it still had some play and after about 2 boxes of ammo the gun stopped ejecting. Low and behold the ejector pin had walked out and the ejector failed. I notified them and they assured me they would send a replacement pin and if it was too small (i.e hole out of spec) they would replace the bolt. About a week went by with no pin, so I called them and it was "re-sent". It showed up and fit fine; the gun is now amazingly accurate and has had no reliability issues whatsoever. The other thing that pissed me off was the charging handle. It appeared to be ground down or seriously scuffed when they initially built the gun. The ear that you pull back has about a 1-1.5mm perfectly straight vertical strip of rough/exposed aluminum. Its purely cosmetic and negligible at best, but I'd love to know how and why it happened. After all, they were sent a box full of brand new componets to assemble and I got back blemished charging handle.
Sorry for the long LONG read. But those are my two unbiased experiences of both places.
Just curious if you contacted Rainier and asked them why they sent back your brand new charging handle with cosmetic damage?
That kind of crap pisses me off. I had an expensive watch serviced and received it back with gouges on the caseback where the clumsy watchmaker's tool slipped. After my complaint they replaced my caseback. Rainier should've done the same if they messed up your charging handle. Probably too late to file a claim now though.....
“I predict future happiness for Americans, if they can prevent the government from wasting the labors of the people under the pretense of taking care of them.”
Thomas Jefferson
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