OP, have you contacted the manufacturer per the forum rules?
4) Contact The Manufacturer or Dealer First – Internet forums have a large global audience and unsubstantiated or ill-informed comments will affect the livelihoods of a lot of hard working people in the industry. If you have an issue with a manufacturer or dealer that you would like to resolve, we ask that your first contact them to resolve it.
To educate a man in mind and not in morals is to educate a menace to society. --Theodore Roosevelt--
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