Originally Posted by
websniper
This is true. Even though it's $4.00, if it's a problem out of the box so to speak, I believe on principle the mfg should take care of it. I'll be shipping the BCG back to BCM on Monday, though on my own dime, which I'm not thrilled about, but I want it to be right...
I can appreciate that principle and dealt with a very similar extractor spring situation with PSA a couple months back. If we're buying something new, we should have a reasonable expectation that it be without defect and should function properly. Sure it would be easy just to replace the spring and be done with it, but I kind of feel that could hurt the quality of the market in general. In this instance, and also with mine, going back to the mfg. could help to alert them of a larger problem. If everyone who recieves a defective part is just fixing it, the mfg may have no knowledge that anything is wrong. On the flip side, if everyone with that issue is making the mfg aware of the problem, it might result in them going back to the source of the component in question to correct the root cause. It could also force the lazy mfgs to be a little less sloppy. So, in a sense, individuals holding mfgs accountable actually protects our fellow consumers.
That does kind of suck that they're making you do it on your dime, but at least they plan to make things right, and seemed to respond pretty quickly after being alerted of the issue.
"I actually managed to figure this one out: you've got to find a woman who loves God more than she loves you -- albeit just barely."
-Army Chief
I did not know the man quoted above, and joined this Forum after his passing. He seemed to be a leader of men; both spiritually and physically. Someone we'd all be proud to emulate.
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