"This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers." - United CEO Oscar Munoz
The plane was completely full, everyone on board held a payed-for ticket (more or less, maybe some family passes or whatever). Then 4 United employees approached the gate. They needed to get on board so they could work the next day.
United could have kept raising the money offer until 4 people voluntarily took a $1k+ payoff and got off the plane. They could have driven the United employees a few hours away.
But they did this, likely costing them millions.
From the CEO to United employees:
https://twitter.com/RyanRuggiero/sta...425154/photo/1
Last edited by Koshinn; 04-10-17 at 20:15.
"I never learned from a man who agreed with me." Robert A. Heinlein
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