I own a Beta AR jacket from them and have been less than pleased by the company. I had a tear in my sleeve after owning it for a few months. I sent it in and paid to have it fixed since ArcTeryx doesn't warranty tears. Nevermind the fact the customer service rep accused me of burning the hole.

A few years later I had a pocket zipper blow out that caused the jacket to rip all the way through. I brought it to the local ArcTeryx store to have it sent in for repairs. The store held onto the jacket for about a month before actually mailing it. After my jacket finally arrived for repairs it had to wait a couple more weeks because they were going through pallets of broken ArcTeryx gear. Not good to hear that so much of their gear is breaking.

Positive note to the story was customer service did come through for me and gave me a new Beta AR jacket. Fingers are crossed that this one won't have issues like my last one.