Originally Posted by
GH41
How the hell do you send something back to PSA? They don't return emails or phone calls. I don't think they have a customer service department.
Outside of ammo, the only hardware I've purchased from PSA was a Premium BCG & Magpul D-60 combo. Had a minor issue with the BCG, which was documented in another thread. It really only needed a new extractor spring, but PSA insisted they replace the whole thing.
It took one phone call. Shipped it and recieved the replacement in about a week. I did sit on hold for 20-30 minutes, but I purposely called them on my ride home from work during rush hour; just in case the hold time was long. So, that didn't really bother me. As far as I know they're a much smaller, veteran owned, operation than their footprint in the market would indicate. So a little bit longer hold is understandable.
All things considered, their CS was excellent. No arguments. Just one call and an entirely new replacement was at my door in a few days time. Again, all I really was expecting was for them to send me a new spring. So, I'd rate that experience as going above and beyond.
I get that everyone's experiences will vary. But that can be said about many companies. I also realize your comment was likely in jest, but they definitely have a CS department.
"I actually managed to figure this one out: you've got to find a woman who loves God more than she loves you -- albeit just barely."
-Army Chief
I did not know the man quoted above, and joined this Forum after his passing. He seemed to be a leader of men; both spiritually and physically. Someone we'd all be proud to emulate.
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