BCG eats gas rings

[tom12.7]

Why "roll the dice" with them? Unless, it's a "fun gun", why would you gamble with questionable items?

[AndyLate]

Thanks

[hk_shootr]

Chalk it up as a learning experience and buy a quality piece.
Cheap price, cheap parts, cheap results.

[AndyLate]

Thanks

[Wayne Dobbs]

That's a defective bolt carrier. Buy a Colt, BCM or LMT unit and replace that one. It's going to keep doing what it does.

[MegademiC]

"But the specs are the same as colt!"

Jokes aside, I would expect them to take it back and at least inspect It's sounds like a fault piece to me.

[DGB]

If it was a BCM BCG, one of the mods would have already closed this thread and said you must contact the manufacturer first.

[AndyLate]

Thanks

[Kdubya]

How the hell do you send something back to PSA? They don't return emails or phone calls. I don't think they have a customer service department.

Outside of ammo, the only hardware I've purchased from PSA was a Premium BCG & Magpul D-60 combo. Had a minor issue with the BCG, which was documented in another thread. It really only needed a new extractor spring, but PSA insisted they replace the whole thing.

It took one phone call. Shipped it and recieved the replacement in about a week. I did sit on hold for 20-30 minutes, but I purposely called them on my ride home from work during rush hour; just in case the hold time was long. So, that didn't really bother me. As far as I know they're a much smaller, veteran owned, operation than their footprint in the market would indicate. So a little bit longer hold is understandable.

All things considered, their CS was excellent. No arguments. Just one call and an entirely new replacement was at my door in a few days time. Again, all I really was expecting was for them to send me a new spring. So, I'd rate that experience as going above and beyond.

I get that everyone's experiences will vary. But that can be said about many companies. I also realize your comment was likely in jest, but they definitely have a CS department.

[Iraqgunz]

When this happens it's usually a burr inside the carrier that is causing it. One of our members had it occur with is BM carrier about every 1K rounds or so.