BCG eats gas rings

[AndyLate]

Thanks

[Kdubya]

I guess this is an example of that horrible customer service we hear about. Taking back a BCG with about 1,000 rounds through it, and doing it on their own dime? The nerve!

In all seriosness, it sounds like they're taking care of you. Did you make any specific requests for the resolution? Repair, replacement, refund?

[JC5188]

I contacted PSA by phone and they told me to return it and are paying postage. I will update this post with the final resolution.

Andy

So how long did it take? You said in an earlier post, that you'd waited 11 mins on hold with no answer. Were they better this time?


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[AndyLate]

Thanks

[young_gun]

Any updates from PSA?

[PaLEOjd]

I once had PSA take 3 months to get me a return shipping label for the wrong ammo then sent me.

Why people still buy #$% from them, I don't know.

I believe I can answer that question..............
In the case of the OP, I would have to assume by his mention of TOS that he took their advise and went with PSA because for some reason, people over there don't understand what quality really means. They feel PSA is "as good as________" and that's what they tell new members. The cheap prices are a plus for some and they just don't understand they are not getting quality.

[AndyLate]

Thanks

[hk_shootr]

They can be hard to deal with.....let us know what you hear

[young_gun]

I bought a Freedom Upper way back in June of 2015 that had this same problem. After replacing the rings twice with BCM rings I saw this thread and discovered that I wasn't crazy for thinking the rings were wearing out way too quickly. I emailed PSA and after about a week and a half they emailed me back asking for my info so they could issue a return lable, the next day I had my return label with another email that stated I would have a new BCG sent out as soon as my old one was received. I would have to say that is pretty good service for an item that I purchased two years ago. Will update when i receive the new BCG

[AndyLate]

Thanks