They probably didn't torque down the cross bolts enough. I know mine could be rotated if I really tried while using a vert foregrip and just super purposefully trying to rotate the handguard on the barrel nut.
I've since retorqued my bolts. Pretty sure I would have to place the rifle in a bench vise and use a breaker bar to rotate it now.
On my Colt upper, there is a slight gap between each tab and the receiver. They would allow about a degree of rotation in either direction.
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