PSA won’t honor their warranty head up guys

[stevenravenscroft]

I am retired now, however, I was a Sales Engineer for a major automotive supplier. I would guess that this barrel was bought from a major mfg and that mfg was ISO certified. Mfg's do produce defective parts on occasion, hence the reason ISO standards were implemented to try to avoid these issues.

PSA should replace the barrel and return to the Mfg.

PSA is NOT the mfg of this defective part and to blame them solely is wrong. Many companies rely on the supplier to implement the necessary quality control under ISO standards and if they (mfg) continuously produce bad parts they will go out of business in due time. My suspicions are the mfg tried to sneak a bad barrel through the system. Heavens knows I have seen this done on several occasions and the assembler was blamed, when in fact it was the mfg fault. Just look at what happened to the automotive industry when Takata produced defective air bags and the automotive company was initially blamed.

The person with the bad barrel should have not relied on a $12 an hour customer service rep to resolve this type of a problem. He should have escalated this to the next level and maybe beyond that. How many of you folks have had to take an issue higher up the chain???

It was a upper reciever not a barrel

[Stickman]

I am retired now, however, I was a Sales Engineer for a major automotive supplier. I would guess that this barrel was bought from a major mfg and that mfg was ISO certified. Mfg's do produce defective parts on occasion, hence the reason ISO standards were implemented to try to avoid these issues.

PSA should replace the barrel and return to the Mfg.

PSA is NOT the mfg of this defective part and to blame them solely is wrong. Many companies rely on the supplier to implement the necessary quality control under ISO standards and if they (mfg) continuously produce bad parts they will go out of business in due time. My suspicions are the mfg tried to sneak a bad barrel through the system. Heavens knows I have seen this done on several occasions and the assembler was blamed, when in fact it was the mfg fault. Just look at what happened to the automotive industry when Takata produced defective air bags and the automotive company was initially blamed.

The person with the bad barrel should have not relied on a $12 an hour customer service rep to resolve this type of a problem. He should have escalated this to the next level and maybe beyond that. How many of you folks have had to take an issue higher up the chain???

Swing and a miss.

[zebra20zebra20]

It was a upper reciever not a barrel

the same still applies....duh!

Swing and a miss.

Same quality standards would still apply whether it's a upper receiver or a barrel, you missed the point sorry to say! P.S. we produced a critical 25 cent part for a $1,200 unit. If our part was defected there went the entire unit!

[Stickman]

Same quality standards would still apply whether it's a upper receiver or a barrel, you missed the point sorry to say!

No, you are new, but if you don’t know or understand the difference between an upper receiver with the threads being off center and out of spec, versus a barrel, you are on the wrong board.

Your low knowledge level is also shown when you attempt to apply your claims about the manufacturer being the one to berate. The parts were unacceptable when assembled, and the assembler would have known this at that time. Coming here to play apologist for them won’t cut it. PSA knew the part was bad and sold it, when called out on the bad part they refused to acknowledge it. The time for the manufacturer to get blamed if when the bad parts come in and are rejected, not when you knowingly buy bad parts and resell them.

ETA- I just checked and as suspected, you are a shill, your posts are about PSA praise and excuses for them.

[Iraqgunz]

Please don't take this the wrong way. You have almost no understanding of the AR manufacturing process, how parts are procured or the market.

I am retired now, however, I was a Sales Engineer for a major automotive supplier. I would guess that this barrel was bought from a major mfg and that mfg was ISO certified. Mfg's do produce defective parts on occasion, hence the reason ISO standards were implemented to try to avoid these issues.

PSA should replace the barrel and return to the Mfg.

PSA is NOT the mfg of this defective part and to blame them solely is wrong. Many companies rely on the supplier to implement the necessary quality control under ISO standards and if they (mfg) continuously produce bad parts they will go out of business in due time. My suspicions are the mfg tried to sneak a bad barrel through the system. Heavens knows I have seen this done on several occasions and the assembler was blamed, when in fact it was the mfg fault. Just look at what happened to the automotive industry when Takata produced defective air bags and the automotive company was initially blamed.

The person with the bad barrel should have not relied on a $12 an hour customer service rep to resolve this type of a problem. He should have escalated this to the next level and maybe beyond that. How many of you folks have had to take an issue higher up the chain???

[Stickman]

Please don't take this the wrong way. You have almost no understanding of the AR manufacturing process, how parts are procured or the market.

Nope, I just checked and he is a shill. Look at his posting record.

[Iraqgunz]

I have noticed the trend trust me.

Nope, I just checked and he is a shill. Look at his posting record.

[titsonritz]

I am retired now, however, I was a Sales Engineer for a major automotive supplier. I would guess that this barrel was bought from a major mfg and that mfg was ISO certified. Mfg's do produce defective parts on occasion, hence the reason ISO standards were implemented to try to avoid these issues.

PSA should replace the barrel and return to the Mfg.

PSA is NOT the mfg of this defective part and to blame them solely is wrong. Many companies rely on the supplier to implement the necessary quality control under ISO standards and if they (mfg) continuously produce bad parts they will go out of business in due time. My suspicions are the mfg tried to sneak a bad barrel through the system. Heavens knows I have seen this done on several occasions and the assembler was blamed, when in fact it was the mfg fault. Just look at what happened to the automotive industry when Takata produced defective air bags and the automotive company was initially blamed.

The person with the bad barrel should have not relied on a $12 an hour customer service rep to resolve this type of a problem. He should have escalated this to the next level and maybe beyond that. How many of you folks have had to take an issue higher up the chain???

This is the only thing you said that makes sense.

[Kain]

I was going to avoid getting into this thread, but what the hell, since the manufacturer thing has popped up I figure I'll add some things.

First, Having dealt with PSA CS, I'd also advise calling in, getting a supervisor and trying to work things out there. I would be blunt if need be. It might work and in the past I have had to be harsh with them. I think I posted that story a couple months back regarding that incident I had. I can reiterate it again here if the powers at be wish.

On the who FN barrel thing, which is the first thing people bring up in praise to PSA, I don't care. I really, really, don't care who makes their barrel. What I care about is the specs that it is being ordered to be made to, and the tolerance that the barrels are being required to be held to, and for that matter, what are the tolerances the rest of their parts are being held to, and what QC/QA PSA is doing once they get it in house. You can spec something to be lights out great, but if your tolerances are wider than a porn star's asshole after a 47 person gang bang, then it don't matter. If the tolerances are held tighter than your virgin prom queen's vayjay but the specs suck, it again doesn't matter. If you don't check the tolerances once you get them in house then nothing matters since chances are you don't care as long as it goes together and I am willing to bet that you are banking on most people won't shoot it enough to notice the difference. I've worked and lived around manufacturing for quite a number of years. My old man used to work on equipment that at times was held to as tight as a ten thousandth. And made items for companies who were of varying degrees of OCD about the stuff they got. Some who were very picky, and others who if they could run it through their machines, and it didn't explode or kill the consumer, they didn't care, get us more. I've personally been in situations where I have been told to worry less about the tolerances and just get shit done as fast as possible and if we ain't got the speced materials, well sub it out for something else. Once again, QC/QA on the people who are ordering it to make sure they are getting what they ordered. And don't think shops don't know who they can get away with substituting materials when needed/wanted, and who they can't. We knew who we could get away with it, and we knew who if they ordered X they got X and it was double checked. Did I agree with the actions? No, but, I wasn't the one who owned the damn shop and when the boss goes, sub it, you sub it, and carry on. Don't think that ain't happening in other manufactures.

On a final note, BCM gets praised for rejecting an entire order of uppers because they did not meet their spec/tolerances. it was a big thing a few years back. PSA, who knows what their specs or tolerances are. I mean this is the company that when they debuted the PTAC line I believe made the comment to the affect that the barrel steel with proprietary when asked what it was. Not exactly something that is all inspiring. Which sucks since I keep eyeing one of their uppers to drop on a DPOS lower, but whenever I get close to grabbing one something like this comes up and I remember why I only order mags and ammo on occasion from them when I am not in need of it showing up in a timely fashion, though in their defense, the last few orders of the last year or so have been pretty quick.

[joeg26er]

Hey guys at the end of this thread. I thought this was about an off center Upper receiver. Not the barrel?
anywho- I was considering buying a PSA slickside upper if those ever get back instock but now have second thoughts about any PSA branded parts...