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Thread: PSA won’t honor their warranty head up guys

  1. #41
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    Not sure if anyone has already mentioned this but The Magnuson-Moss Warranty Act prohibits warranty being denied for unrelated modifications. For example, a company cannot deny a warranty claim on a failed engine because you put different brakes on your car etc...

    Pretty sure PSA has zero choice in the matter, and as has already been pointed out, a manufacturing defect is a manufacturing defect regardless of whether the rifle was disassembled or not.

  2. #42
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    Quote Originally Posted by Stickman View Post
    They will replace it because people are going to call them out as scumbags knowingly selling defective equipment if they don’t. They can’t hide on TOS forever, and they know fully well a clear picture showing their defective garbage is going to hurt business.

    My guess is they will quickly want it back so they can hide the evidence.


    I’ll tell you what, if they don’t take it back by the end of this week, I’ll take his bad upper and write up and article about it with a bunch of pics. I’m pretty sure I can get him a replacement from a different manufacturer.
    Good man Stickman.

  3. #43
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    Quote Originally Posted by Stickman View Post
    I’ll tell you what, if they don’t take it back by the end of this week, I’ll take his bad upper and write up and article about it with a bunch of pics.
    This should be good.
    Gettin' down innagrass.
    Let's Go Brandon!

  4. #44
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    Quote Originally Posted by titsonritz View Post
    This should be good.
    I could see a Pay-Per-View series here: "Stickman Vs. YOUR Warranty-Not-Honored Dirty-Dealing-Vendor Dud Gear"...
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  5. #45
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    Is this considered the last day of the week or the first day of the week?

  6. #46
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    In my armorer course all students whether they be LE/MIL or civilians are required to bring their own weapons to class. There is no training aid more powerful than out of spec parts, incorrectly assembled weapons, etc...

    Last year I did a class with SLED (South Carolina Law Enforcement Division) at the Criminal Justice Training Academy in Colombia, SC. There were several uppers in class which were incorrectly/improperly assembled.

    The last 4 civilian classes I have taught had at least 1 PSA assembled upper on them, and every single one had loose barrel nuts. The low profile ones did not have dimpled barrels and correctly installed gas blocks.

    This isn't unique to PSA either. I see it with Rock River, DPMS, Windham Weaponry, Bushmaster, S&W, Armalite, DD, and a host of others and many home built guns.

    There are very few off the rack guns that I would purchase and use for serious use.



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  7. #47
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    Quote Originally Posted by georgeib View Post
    Not sure if anyone has already mentioned this but The Magnuson-Moss Warranty Act prohibits warranty being denied for unrelated modifications. For example, a company cannot deny a warranty claim on a failed engine because you put different brakes on your car etc...

    Pretty sure PSA has zero choice in the matter, and as has already been pointed out, a manufacturing defect is a manufacturing defect regardless of whether the rifle was disassembled or not.
    Ooooh, legislation and what the law ought to mean. Let's go down this rabbit hole a bit, if only for academic fun...

    PSA assembled and sold product sku# 123XYZ, which appears to be an upper receiver group. There's no complaint of the upper receiver group not functioning or meeting expectations as sold, when sold. The complaint of the buyer is that when reconfigured, the component parts of the product sold will not interact with additional parts the manufacturer did not spec and cannot control. PR and ethics aside, why are they responsible and does Magnuson Moss apply?
    2012 National Zumba Endurance Champion
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  8. #48
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    Quote Originally Posted by ST911 View Post
    Ooooh, legislation and what the law ought to mean. Let's go down this rabbit hole a bit, if only for academic fun...

    PSA assembled and sold product sku# 123XYZ, which appears to be an upper receiver group. There's no complaint of the upper receiver group not functioning or meeting expectations as sold, when sold. The complaint of the buyer is that when reconfigured, the component parts of the product sold will not interact with additional parts the manufacturer did not spec and cannot control. PR and ethics aside, why are they responsible and does Magnuson Moss apply?
    POS is a POS
    Steve

  9. #49
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    Quote Originally Posted by ST911 View Post
    Ooooh, legislation and what the law ought to mean. Let's go down this rabbit hole a bit, if only for academic fun...

    PSA assembled and sold product sku# 123XYZ, which appears to be an upper receiver group. There's no complaint of the upper receiver group not functioning or meeting expectations as sold, when sold. The complaint of the buyer is now that the component parts of the product sold will not interact with additional parts the manufacturer did not spec and cannot control. PR and ethics aside, why are they responsible and does Magnuson Moss apply?

    That might change if the product is labeled as being milspec, however, a turd is still a turd, even if it is polished. It is clearly not a properly machined item, and there is no way it should have ever been sold. Part of me wonders where they (psa) managed to find a part so out of spec. Then I remember some of my talks with manufacturers, and evidently no AR part needs to ever be destroyed as there is always a company who will still buy the bad parts.
    Stick


    Board policy mandates I state that I shoot for BCM. I have also done work for 200 or so manufacturers within the firearm community. I am prior service, a full time LEO, firearm instructor, armorer, TL, martial arts instructor, and all around good guy.

    I also shoot and write for various publications. Let me know if you know cool secrets or have toys worthy of an article...


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  10. #50
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    I am retired now, however, I was a Sales Engineer for a major automotive supplier. I would guess that this barrel was bought from a major mfg and that mfg was ISO certified. Mfg's do produce defective parts on occasion, hence the reason ISO standards were implemented to try to avoid these issues.

    PSA should replace the barrel and return to the Mfg.

    PSA is NOT the mfg of this defective part and to blame them solely is wrong. Many companies rely on the supplier to implement the necessary quality control under ISO standards and if they (mfg) continuously produce bad parts they will go out of business in due time. My suspicions are the mfg tried to sneak a bad barrel through the system. Heavens knows I have seen this done on several occasions and the assembler was blamed, when in fact it was the mfg fault. Just look at what happened to the automotive industry when Takata produced defective air bags and the automotive company was initially blamed.

    The person with the bad barrel should have not relied on a $12 an hour customer service rep to resolve this type of a problem. He should have escalated this to the next level and maybe beyond that. How many of you folks have had to take an issue higher up the chain???

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