Surefire Customer service response times?

[WickedWillis]

I emailed Surefire regarding an issue I am having with my XC-1 Monday morning and I have had zero response from them. I was wondering what the standard response time is, or if this is fairly typical. Or if there is a better way to do this? I am at work for 10hrs a day so making a phone call during the day and stepping away is very difficult to do. Thanks in advance.

[Kain]

Last time I enailed them regarding a broken pocket clip it took about a week to get a response. This was 5 months ago for reference.

[WickedWillis]

So this is fairly standard then it sounds. Thanks.

[LMT Shooter]

I feel that a phone call is always the best way, but I understand if you can't do that. I've dealt w/ SF's CS more than once on the phone, and always been 100% satisfied with 1 call.

[WickedWillis]

I feel that a phone call is always the best way, but I understand if you can't do that. I've dealt w/ SF's CS more than once on the phone, and always been 100% satisfied with 1 call.

I am not able to take a lunch under normal circumstances, but I will try and get away for a few to make a call at some point if that is the best way. Thank you.

[LMT Shooter]

Dang, I hope you are very well paid! 10hr days without even a lunch break? That sucks, brother.

[Eurodriver]

https://www.m4carbine.net/showthread...e-is-the-worst

Been there. Done that. I won’t buy anything made by Surefire anymore.

**** them.

[WickedWillis]

https://www.m4carbine.net/showthread...e-is-the-worst

Been there. Done that. I won’t buy anything made by Surefire anymore.

**** them.

I didn't even see your thread until you linked it. Thanks for the heads up. I really like the XC1, but after all of this, and it's abysmal lumen output, I will most likely be switching to the TLR7.

[RHINOWSO]

I broke the screw on my X300 due to my stupidity. Emailed them with photos and I had a free replacement part in under a week.

[Eurodriver]

I broke the screw on my X300 due to my stupidity. Emailed them with photos and I had a free replacement part in under a week.

Congratulations!

Who did you email? What email address did you use? When was this?

Please provide more information.

As an aside, getting them to mail you a screw is completely different than getting them to send an RMA and repair a $700 IR flashlight/laser combo.

I still would be curious what email address you used because at the time mine broke Surefire required all RMAs to be processed by phone (with the ensuing 45min+ hold time)

Everyone at CS who is responsible for their piss poor repair and warranty process should find new work.