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Thread: Surefire Customer service response times?

  1. #21
    Join Date
    Dec 2010
    Posts
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    I emailed about a broken pocket clip on my LX2. Didn't hear anything for a week so I called and waited close to 30 minutes to speak to someone (not sure if that is normal). Once that person was on the phone, my issue was resolved with a few new clips headed my way. So, it seems hard to get someone to help, but once you get someone they will take care of you.
    "To preserve liberty, it is essential that the whole body of people always possess arms..."
    - Richard Henry Lee, 1788

  2. #22
    Join Date
    Aug 2010
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    Quote Originally Posted by NoveskeFan View Post
    I emailed about a broken pocket clip on my LX2. Didn't hear anything for a week so I called and waited close to 30 minutes to speak to someone (not sure if that is normal). Once that person was on the phone, my issue was resolved with a few new clips headed my way. So, it seems hard to get someone to help, but once you get someone they will take care of you.
    If all you need is a clip mailed to you then yes, they will take care of you.
    Why do the loudest do the least?

  3. #23
    Join Date
    Jan 2010
    Location
    AL
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    21 (100%)
    I wonder how good Surefire will be on a second hand X300 with a loose lense?

  4. #24
    Join Date
    Apr 2014
    Location
    SE Texas
    Posts
    334
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    19 (100%)
    Last year Surefire replaced a Scout light body for free due to me stripping some threads. Took about 4-5 weeks from initial contact, to receiving the replacement. I am happy with them.

  5. #25
    Join Date
    Dec 2011
    Location
    O'ahu
    Posts
    4,843
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    70 (100%)
    SureFire has solid customer service in my experience, once you get ahold of them.


    Sent from my iPhone using Tapatalk
    Sic semper tyrannis.

  6. #26
    Join Date
    Sep 2012
    Location
    CDA
    Posts
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    They received the shipment last Monday, no word at all yet.
    "There is a savage beast in every man, and when you hand that man a sword or spear and send him forth to war, the beast stirs." -George R.R. Martin, A Storm of Swords

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