G&R Tactical
Page 3 of 3 FirstFirst 123
Results 21 to 30 of 30

Thread: Surefire Customer service response times?

  1. #21
    Join Date
    Dec 2010
    Posts
    1,036
    Feedback Score
    62 (100%)
    I emailed about a broken pocket clip on my LX2. Didn't hear anything for a week so I called and waited close to 30 minutes to speak to someone (not sure if that is normal). Once that person was on the phone, my issue was resolved with a few new clips headed my way. So, it seems hard to get someone to help, but once you get someone they will take care of you.
    "To preserve liberty, it is essential that the whole body of people always possess arms..."
    - Richard Henry Lee, 1788

  2. #22
    Join Date
    Aug 2010
    Posts
    10,503
    Feedback Score
    42 (100%)
    Quote Originally Posted by NoveskeFan View Post
    I emailed about a broken pocket clip on my LX2. Didn't hear anything for a week so I called and waited close to 30 minutes to speak to someone (not sure if that is normal). Once that person was on the phone, my issue was resolved with a few new clips headed my way. So, it seems hard to get someone to help, but once you get someone they will take care of you.
    If all you need is a clip mailed to you then yes, they will take care of you.
    Why do the loudest do the least?

  3. #23
    Join Date
    Jan 2010
    Location
    AL
    Posts
    2,165
    Feedback Score
    21 (100%)
    I wonder how good Surefire will be on a second hand X300 with a loose lense?

  4. #24
    Join Date
    Apr 2014
    Location
    SE Texas
    Posts
    353
    Feedback Score
    19 (100%)
    Last year Surefire replaced a Scout light body for free due to me stripping some threads. Took about 4-5 weeks from initial contact, to receiving the replacement. I am happy with them.

  5. #25
    Join Date
    Dec 2011
    Location
    O'ahu
    Posts
    5,000
    Feedback Score
    73 (100%)
    SureFire has solid customer service in my experience, once you get ahold of them.


    Sent from my iPhone using Tapatalk
    Sic semper tyrannis.

  6. #26
    Join Date
    Sep 2012
    Location
    CDA
    Posts
    3,712
    Feedback Score
    8 (100%)
    They received the shipment last Monday, no word at all yet.
    "There is a savage beast in every man, and when you hand that man a sword or spear and send him forth to war, the beast stirs." -George R.R. Martin, A Storm of Swords

  7. #27
    Join Date
    Feb 2014
    Location
    USA
    Posts
    1,536
    Feedback Score
    201 (100%)
    I called surefire yesterday morning. Phone didn't even ring once before someone was on the line answering questions for me. Always had amazing customer service for warranty of lights (m300v and X300u) and suppressor service with them. I know it's been hit and miss for others.
    Philippians 4:13

  8. #28
    Join Date
    Jul 2006
    Location
    Midwest, USA
    Posts
    7,500
    Feedback Score
    1 (100%)
    Ordered a light factory direct and didn't hear anything for quite awhile. Hit the online customer service tool and got a response overnight, and my light a couple of days later. A couple of weeks ago, I needed a new tailcap and used the same online customer service tool. I got it today, along with some extra pocket clips. Historically, I have good experiences with Surefire and use their lights almost exclusively.

    The new EDCL1-T in my pocket is outstanding.
    2012 National Zumba Endurance Champion
    الدهون القاع الفتيات لك جعل العالم هزاز جولة الذهاب

  9. #29
    Join Date
    Sep 2012
    Location
    CDA
    Posts
    3,712
    Feedback Score
    8 (100%)
    Quote Originally Posted by ST911 View Post
    Ordered a light factory direct and didn't hear anything for quite awhile. Hit the online customer service tool and got a response overnight, and my light a couple of days later. A couple of weeks ago, I needed a new tailcap and used the same online customer service tool. I got it today, along with some extra pocket clips. Historically, I have good experiences with Surefire and use their lights almost exclusively.

    The new EDCL1-T in my pocket is outstanding.
    I used that same portal to email their CS, and I had to end up calling a month later. Hopefully I never have an issue again, because I am really close to ordering one of their SOCOM suppressors.
    "There is a savage beast in every man, and when you hand that man a sword or spear and send him forth to war, the beast stirs." -George R.R. Martin, A Storm of Swords

  10. #30
    Join Date
    May 2013
    Posts
    108
    Feedback Score
    9 (100%)
    Their CS use to be good but i recently called about a broken SR-07 tape switch that split on me and was told to buy a new one. so back to a clickie cap for the scout light. they did offer me a discount but im not paying another $60 on this, they use to take care of LE but they have really outpriced themselves on the market and kind of abandoned some of the things that made them a great company. I've bought a ton of stuff from surefire in the last 20 years and still have my original 6P and 6Z but I'm out on surefire now

Page 3 of 3 FirstFirst 123

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •