Got one of LRA's "Send-it" electronic levels for Christmas, long story short it was not operating correctly.
Sent the company an email at 4pm on a friday and they responded back within the hour and requested to contact via phone which I accepted.
Customer service rep and I chatted a bit and he requested to do a Facetime (apple videophone call) and we quickly deduced the problem with the unit I had. I then asked him how to send it back for warranty and what type of paperwork he needed and he replied "I don't need any paperwork, I see our product right there and that is good enough for me. I'll priority ship out a replacement unit tomorrow and we'll reimburse you for the shipping to send the defective one back"
I was impressed, this was at almost 7pm on a friday night after closing hours I'm sure. I told him thank you, but I'd ship it back on my dime as I wasn't in a hurry with any matches coming up anytime soon.
Sure enough, by Wednesday the replacement arrived and also had some very, very nice swag included "for my troubles". I wish all companies were this honest and good with customer service. I'll do a review on the electronic level in a different thread as this was just to comment on this company's excellent customer help.
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