BCM CS - what happened?

[Cane55]

I tried installing a BCM QD Mount (brand new in packaging) I bought years ago in a new build. It wouldn’t go in any of the keymods on all the rails, and wouldn’t go in two other uppers including a BCM itself. They asked for photos and said by the photos that they can tell the upper was out of spec, even the other once’s including BCM that they didn’t see photos of. Really? I contacted PSA and they said that never happened before with a BCM KEYMOD attachment.

Then BCM CS just flat out stopped replying to me over a $17 part, accused me of not buying it from them(until I showed them my email receipt). I told them i contacted the manufacturer and that’s when they stopped responding. I was, up until now, a massive BCM fanboy, defending them always, spending almost $10,000 on their stuff, then they accuse me of not buying the $17 part from them (not true) and refusing to swap out the defective part for a new one, but apparently that’s too much for BCM, despite all the money I’ve spend on them. What a let down. Just wanted to warn all you good people BCM CS isn’t what it used to be. Buy at your own risk.

[gaijin]

I’ve had good luck with their CS, granted a few years ago.
Shit happens.
Guess if your $17 part experience is enough to quit them, I understand, it coulda been an entire upper.

[Hank6046]

Interesting. I've had good luck with BCM Customer Service in the past, but I only used them once before for one of their flash-comps threads being out of spec back in 2014ish. They've also been good at replying to me when asking their Gas Port Sizing, which they claim is a "industry secret" or something along those lines. Let us know how this goes, hopefully they'll end up taking care of you for this.

[georgeib]

On one occasion, I ordered a midlength gas tube from them that had the port and roll pin holes drilled out of sync with the bend in the tube. Had me send pics and long detailed explanations, only to ultimately blow me off and refuse to replace it. Definitely soured me a bit. It was a $10 part.

ETA: What made the experience a bit shittier, and made me question their integrity, was that I wasn't able to leave an honest, polite, and fair 2 star review on their site. The review simply was never posted, even when I tried reposting. Upon perusing their reviews, I noticed that they only allow 5 star reviews. Kind of a turn off. And I have 2 complete BCM rifles, and one of their older DLC coated BCGs which have all worked just fine, with the exception of the rifles being overgassed.

[Cane55]

I’ve had good luck with their CS, granted a few years ago.
Shit happens.
Guess if your $17 part experience is enough to quit them, I understand, it coulda been an entire upper.

Same here brother. They used to have to best CS I’ve ever seen, granted that was years ago. And I used to be an irrational BCM fanboy, I got into super heated arguments with people that even hinted that anything was wrong with BCM. Now, I’ve spent thousands of thousands of dollars on their stuff, hundreds of posts defending them, and they accuse me of not buying it from them because they switched their customer database several times not carrying over the previous customer purchases and accuse me of not buying anything.

I have a 7 email exchange over a tiny, stupid $17 part, and they basically give me the middle finger. I feel like a total idiot for defending them (almost irrationally at times) for over the past 15 years. Their CS has basically become the exact opposite of Geissele. I’ll never buy any of their stuff ever again. I hope it was worth the $17 defective part over the thousands of dollars BCM. I hope people read this and don’t become a BCM brainwashed idiot like I did.

[kerplode]

I've been seeing more stories like this about them lately...Wonder what's going on?

It's too bad, cause I like them and have a lot of their stuff. In fact, I was getting ready to order a couple spare bolts from them.

[mack7.62]

Remember the Gen 3 PMAG's not fitting in to some BCM receivers and their response? I lost all respect for them back then. I think they do make a lot of good products but they don't seem to stand behind them so much if you get a lemon.

[Diamondback]

Paging @Stickman...

[Stickman]

Post up the pictures please so we can see the issue. Otherwise, its just reads like you are bashing them and having a pity party for yourself. I am NOT saying that is what you are doing, but it seems like most of the time when there are posts like this there is a secondary component missing from the total issue at hand.

Thanks, and I await the images.

[Stickman]

Paging @Stickman...

We do work with BCM as a company, but my comments now are no different than when BCM first opened up and we had no direct involvement. BCM makes solid products. That being said, every machine can break, and every person can make mistakes. Combine those two things, and add in the internet, and things start to get murky rather quickly. Add in people who may be something other than proficient users of the equipment involved, and things can go from murky to ugly in a split second.

Look at when the clowns on arfcom took the comment about barrels which BCM made and went insane. BCM quoted their barrels were made to milspec, and as such, they were rated for the military standard rate of fire (I'm paraphrasing). Arfcom took that comment out of the given context and it took years for people to get over it.


I will state for the record that I am a user of BCM weaponry and components, and have carried them into harms way, as well as trained heavily with them on a frequent basis. My comments are based on my own personal experiences, inside information, and additional sources within the industry. My qualifications to talk about the AR15/ M16/ M4 platform have been listed numerous times, and to state them again would just sound pompous. In addition, I shoot or have shot images as a professional photographer for many if not most of the AR15 and related industry (to include BCM).



Lastly, when I ask for images or additional information from someone, it is an attempt to help alleviate issues for both the problem individual, as well as others who may find themselves in similar situations. It is not a FU, or "shut up and prove it".