The GLOCK Corporation has identified an issue with a very small percentage of GLOCK pistols produced between September of 2001 and May of 2002. The specific issue that has been identified is the potential of breaking a rear frame rail in pistols manufactured during this time period. Within the specific range the breakage rate has been less than 0.0188%. So, while the actual percentage of rails reported broken is within any accepted manufacturing tolerance, it is not an acceptable situation to the GLOCK Corporation. It is also important to note that under most conditions GLOCK pistols will continue to function with three rails. A routine maintenance check after each time the pistol has been taken out and used would immediately indicate if there is a problem.
We are, therefore, concerned that a limited number of customers will not get the product we have promised them and what we have always delivered, the very best pistol on the market, in short, a GLOCK.
For these reasons, we have made the decision that in the interest of customer service, replacement frames will be offered to anyone who has a firearm in this range and decides to take advantage of this offer. The replacement frames will have identical serial numbers to our customer's original firearm except the numeral 1 will be added as a prefix. If you believe your firearm is within this range, please call 1-866-225-4098 to take advantage of the ultimate in customer service.
Nothing less than the best for our customers is acceptable to GLOCK and, as always, we will continue to work towards Perfection.