I have had an bad experience with PSA just last week and this week as well. The order was supposed to arrive last friday, I paid for expedited shipping and received a UPS confirmation of the tag's creation. I needed the parts to finish the AR by the beginning of the week to bring it on a trip with me and I expressed this desire and need in my order's comments.

Friday, 1/27/12, came and went and the tracking number never updated from the tag's creation. I called 10 times in a row for multiple days, no answer. The voicemail recording says we are busy with the holiday season, well that was two months ago...and there is no reason for the inbox to be full and not accepting new messages. It is also unacceptable to not respond to emails in a timely manner. I had to send 3 emails over 5 days to get one response. The response was not acceptable either. It simply said "sorry, our system had a glitch, the LPK you ordered was actually not available. We will ship when it is available." That is it. No time frame, no acknowledgement of the fact that they made me leave my AR in parts and at home for the trip, no resolution or a real apology. Why was there a shipping tag created when they didn't have the parts to ship? Why would t they send an email or give me a call letting me know it would not be there by the date specified? All seems so simple and like common sense.

I asked them to send the other parts that are available and then over night the LPK so I can have it for the weekend. No response, again... I sent another follow up email directly asking for a timeline, compensation for my extra expedited shipping costs that were wasted and overnight shipping. I finally get a response days later saying, "We expect the parts in Friday, and will ship then." Fine, Friday it is. They could overnight the LPK and it will cost them $20, it will fit in a small envelop. But no, there was no acknowledgment of my request for overnighting the parts or sending the other parts out now that are available. I have requested confirmation the items shipped today and suffice it to say I have not heard a peep from them. I requested a refund to simply order from another source, knowing that I will receive the items at the same time if I order it now or wait for them to arrive from PSA. Again, not a peep.

This is the first time I have used PSA and it will also be the last time. I have ordered from Brownells, Optics Planet and Midway USA. All of these guys are awesome and have had amazing customer service. I received the items early! I told them I needed the items by a certain date and they gave me a guarantee that they would have it to me by then. Brownells is a much larger company and probably has access to an outside call center and more capital, but I guarantee it never takes a week for them to respond to an email...

Be warned, PSA has decent prices (still not the cheapest on all products, Brownells was actually cheaper on some) but their inventory statuses online are not accurate and they will not resond to your requests. Sometimes when a lot of people give sour reviews of a business online, it is because it is more likely that they only take the time and effort to do so when they have had a bad experience. Other times, it is because the company deserves that review...

I know this is a harsh review and if someone from PSA sees this please send me a message. I'd be happy to talk to you and my opinions of your company could be changed. I have a short term memory of bad customer service experiences, if a company remedies their issue and does right by the customers who are keeping them in business I will consider using them again. I hope this is the case, and if it is, you have my word I will post here again and update my thoughts of your company. Please reach out to me via email, phone or a message through this forum.

Order #: 100002387