Palmetto State Armory: problems with their components and customer service

[SIMBA-LEE]

Maybe we should be giving PSA some slack until more data & experience come in?

[JSantoro]

Okay, given the time-stamp, that was probably being typed as I posted, but that's exactly what I was talking about. IOT ensure that there's no confusion....

If you're not the OP with a status update, or the vendor, DO NOT post.

Once either of the above occur, responsible discussion may resume...within reason. Until either of the above occur, leave the line clear of traffic.

[SomeOtherGuy]

PSA's rep here has been very helpful and I have my UPS call tag for return of the defective BCG, which I'll be shipping to them tomorrow.

I'll update when the situation is fully resolved, or (unlikely at this point) if things go awry.

[ra2bach]

I used to like them, but recent experiences have just been souring. From finding my middy upper from them comes with a round handguard cap to listening to their people talk about how great some random DPMS rifle is while in their store, and one of their employees having a personal rifle on display that isn't anything special (basic magpul'd rifle with an aimpoint) which isn't for sale but is for sale for the right price.

I suppose that's only the storefront I cant stand. If the people I find in the storefront are any indication though, I wouldn't be surprised by bad customer service.

sounds like a normal gun store...

[sinlessorrow]

PSA's rep here has been very helpful and I have my UPS call tag for return of the defective BCG, which I'll be shipping to them tomorrow.

I'll update when the situation is fully resolved, or (unlikely at this point) if things go awry.

keep us updated OP

[6933]

Colt..... colt.... Colt....
Come on I know you guys all love colt hell so do I but get off this anybody but Colt, DD, and BCM.

Not true. Colt, DD, BCM, LaRue, KAC, Noveske. The site likes quality, not names. PSA simply has not done well enough to even belong in the same sentence as the others. I don't give two shits about them; just trying to explain where many are coming from. Why buy questionable when proven is already on the shelves? Do all manufacturer's produce lemons? Of course, but PSA seems to have a higher probability of issues which is coupled with the fact their CS seems to be spotty at best.

[Koshinn]

PSA seems to have a higher probability of issues

Really? One BCG failure, one round shipped in chamber, a couple of mismatched gas tubes. Out of how many uppers/complete rifles sold? Do you know or are you just making assumptions? How many issues do companies like BCM, Colt, KAC, LMT, Noveske, etc have? Do they have a similar rate of errors, but have better CS to fix them quietly, or do they actually have less human errors?

I concur that PSA's CS seems to lack a bit, pehaps due to growing pains, but how can you make an intelligent statement, one way or another, on the probability of an issue without knowing all the facts?

[Mjolnir]

I don't get these discussions. If you're talking about whether PSA/Spikes/whatever is 'as good as' brand X (BCM/DD/Colt/etc), then you've missed the point. Why screw around with Unknowns?!? We KNOW certain makers produce reliable products. Why would you purposely take a detour away from something know to be excellent?!?

If there were a shortage, I'd understand. If the price difference was measured by four figures, I'd understand.

Yep. I have several co-workers who are looking for options and I tell them the same: BCUSA and they come back with all manner of companies and products. I've learned to "let the dead bury the dead"...

[Freezerman1]

2 days and counting,no response on my issues.

I RETRACT THIS STATEMENT MY EMAIL ISSUES ARE TO BLAME

[Javelin]

//deleted sorry!