If you bought it from Brownell's, why wouldn't you reach out to them first and have them make it right IMMEDIATELY when you took delivery and saw the damage? If I bought a Sony TV from Best Buy and opened the box and found the screen was cracked, I would take it back to Best Buy, not send it to Sony... And if you bought it on a credit card like American Express, I would dispute the charge also. Inform the CC company of the situation and let them deal with it.
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