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08-16-10, 17:41
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Senior Member
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Join Date: Dec 2007
Location: Fort Collins Colorado
Posts: 2,672
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a quick thank you to benchmade customer service
the axis lock springs on my benchmade presidio broke, so i finally got around to sending it in for repair last monday . i got it back today (7 days later) new springs, blade sharpened, they even included a replacement pocket clip with screws, in case i wanted to replace it. they left my original one on, which is a bit scratched up. I'll probably change it out eventually. nice touch. 
the new springs feel a bit stiffer than the older ones, perhaps benchmade rev'd this part 
great service. 
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08-16-10, 17:43
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Senior Member
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Join Date: Jun 2009
Location: WPAFB, OH
Posts: 1,071
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I need to send mine back in, I think my spring is broken too. 
__________________
"Buy once, cry once. Or not. Many of you will undoubtedly be zombies one day. I'd prefer if you were zombies with sub-par gear."
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08-16-10, 17:46
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Senior Member
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Join Date: Jul 2006
Location: VA
Posts: 6,543
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That's the way a company should take care of it's customers....unfortunately not every company adheres to that philosophy.
__________________
Employee of colonialshooting.com
Last edited by TOrrock; 08-16-10 at 17:46
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08-16-10, 20:09
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Member
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Join Date: May 2008
Posts: 109
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Quote:
Originally Posted by skyugo
the axis lock springs on my benchmade presidio broke, so i finally got around to sending it in for repair last monday . i got it back today (7 days later) new springs, blade sharpened, they even included a replacement pocket clip with screws, in case i wanted to replace it. they left my original one on, which is a bit scratched up. I'll probably change it out eventually. nice touch.
the new springs feel a bit stiffer than the older ones, perhaps benchmade rev'd this part
great service. |
have a presidio myself. relatively new, been a great knife so far. just curious...did you break both springs? old knife, high miles?
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08-16-10, 20:25
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Senior Member
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Join Date: Dec 2007
Location: Fort Collins Colorado
Posts: 2,672
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Quote:
Originally Posted by mat10x
have a presidio myself. relatively new, been a great knife so far. just curious...did you break both springs? old knife, high miles?
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honestly less than a year. both springs broke. one about a month after the other.
i tend to play with it a bit, though i don't think in excess. bad batch of springs maybe?
I'm certainly willing to give it another chance. I've never heard of anyone else having an issue with an axis lock.
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08-20-10, 11:24
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Member
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Join Date: Nov 2007
Location: Outer Tumblungia
Posts: 926
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My experiences with Benchmade's customer service have all been outstanding. Granted, my dealings with them have been to take advantage of their lifetime sharpening and maintenance service (I've never had anything of theirs break). Every time I've sent a knife to them, it's not only been sharpened but, cleaned and with worn parts replaced.
Now, if they'd just bring back the Axis-lock AFCK...
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08-20-10, 11:31
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Senior Member
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Join Date: Mar 2008
Location: Utah, USA
Posts: 1,449
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My experience has been the same. Good folks.
__________________
"The sword is more important than the shield, and skill is more important than either. The final weapon is the brain. All else is supplemental." John Steinbeck
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