Dirge
03-02-12, 19:29
Just had a bad experience with Samson Mfg.
Early on the 29th I went to Samson's site to check out their 12.37" Evolution handguard and new handstop. As it was late at night, I had no way of calling them to check and make sure if they had them in stock, and their site has no indicator that their items were in or out of stock. I took a chance and placed the order thinking that I would get an email notification from them, as most sites I order from tend to do. Two days pass and no notification of any kind aside from the order confirmation, so I send them an email asking if they had the rail and handstop in stock. No response. I checked my bank account online and discovered that the order's amount had been taken out.
Earlier today, I called them to check on the status of my order. It turns out that Samson is backordered for at least a week. Feeling uncomfortable about this ordeal, I asked if I could cancel the order and get my money refunded. I was told that I could cancel the order, but they didn't have my money. So now I have no Evolution rail and handstop on the way AND I'm out $240+ until I can straighten this mess out with my bank on Monday. I'm also stuck with an upper receiver without a handguard.
I know I should have waited and contacted them by phone to double-check their inventory. But seeing as how Samson has an online store for people to order directly from them, they have no excuse for not having some kind of inventory inquiry system implemented to avoid situations like these. Also, what kind of legitimate business takes money out of your account for items that aren't in stock? ADCO and G&R would never do that, and it's literally impossible with SKD because of their awesome inventory system.
Bad form, Samson. Bad form.
Early on the 29th I went to Samson's site to check out their 12.37" Evolution handguard and new handstop. As it was late at night, I had no way of calling them to check and make sure if they had them in stock, and their site has no indicator that their items were in or out of stock. I took a chance and placed the order thinking that I would get an email notification from them, as most sites I order from tend to do. Two days pass and no notification of any kind aside from the order confirmation, so I send them an email asking if they had the rail and handstop in stock. No response. I checked my bank account online and discovered that the order's amount had been taken out.
Earlier today, I called them to check on the status of my order. It turns out that Samson is backordered for at least a week. Feeling uncomfortable about this ordeal, I asked if I could cancel the order and get my money refunded. I was told that I could cancel the order, but they didn't have my money. So now I have no Evolution rail and handstop on the way AND I'm out $240+ until I can straighten this mess out with my bank on Monday. I'm also stuck with an upper receiver without a handguard.
I know I should have waited and contacted them by phone to double-check their inventory. But seeing as how Samson has an online store for people to order directly from them, they have no excuse for not having some kind of inventory inquiry system implemented to avoid situations like these. Also, what kind of legitimate business takes money out of your account for items that aren't in stock? ADCO and G&R would never do that, and it's literally impossible with SKD because of their awesome inventory system.
Bad form, Samson. Bad form.