View Full Version : Can't Get AVG Free Off Of My Computer. Fell For The Scam, Asking For Help.
I have called the "support" number and have been swiftly transferred to an automated service that does nothing. When I specifically ask that they don't transfer me to the automated service, they do so repeatedly regardless.
When I call back and say I want to speak to a supervisor and again insist that I don't want the automated service...I get transferred to the automated service. After checking with the BBB, I now see they have an "F" rating. How the frig do these people obtain good ratings with computer reviewers when they are nothing but scam artists?
Anyone who can help please chime in, my computer runs like crap now. Way worse then before I downloaded.
I deleted AVG from my windows 7 no problem
NoveskeFan
06-25-12, 19:04
Maybe this can help you
http://www.mytechguide.org/7871/how-to-completely-remove-avg-antivirus/#normal
How the frig do these people obtain good ratings with computer reviewers when they are nothing but scam artists?
Astroturfing. Works for the DNC, and crap businesses alike.
In any case, the add/remove program in 7 is usually adequate, otherwise follow the above steps, and consider a (legit) registry cleaner. Also run a quick look at MSCONFIG and see what else is running needlessly in the background.
Maybe this can help you
http://www.mytechguide.org/7871/how-to-completely-remove-avg-antivirus/#normal
Thanks for the help, but I did find this link prior and this was the problem...
"Manual Uninstall (Complete Removal of AVG)
AVG provides an uninstall utility called AVG Remover which is specially made to remove AVG completely from the computer system. AVG Remover deletes everything related to your AVG installation, including registry items, installation files, user files, etc.
If the above procedure to normally remove AVG has failed repeatedly, AVG Remover is the last option to be used. Visit http://www.avg.com/us-en/utilities. You’ll find both AVG Remover (32-bit) 2012 and AVG Remover (64-bit) 2012 in the download list. From the list, download the right AVG Remover version to your desktop. Download the 32-bit if you’ve installed AVG Antivirus 32-bit or download the 64-bit if you’ve AVG Antivirus 64-bit installed.
Open the command prompt from the Start Menu. Windows 7 or Vista users should run Command Prompt in elevated command prompt. To run Command Prompt (cmd) in elevated mode, right-click on cmd and select Run as Administrator.
Browse to the location where you’ve downloaded AVG Remover using the cd command. For example, if you’ve kept the file in your Downloads folder in Windows 7, you should type cd c:\Users\YourWindowsUsername\Downloads.
Now, type avg_remover and press Tab key to complete the filename. Press Enter. You will receive a warning message."
Tried and it didn't work, but after an hour dicking around on the phone with them and dealing with the intricacies of the process's detailed in this link I've lost my patience for now. Maybe I should re-read their massive disclaimer, because I am ready to take legal actions if at all possible.
The whole internet is becoming a slop house doomed to implode upon itself. It's all about who can take advantage of who and how efficiently they can do it. Maybe we will all be better served when the hackers disable it or make it too dangerous to venture to anymore.
Also run a quick look at MSCONFIG and see what else is running needlessly in the background.
My computer has taken too long to start up for a year now and I can see that many operations are running when I do so. Unfortunately I don't know which are good and which are bad. Just know to shut down "iexplore" when it freezes up.
I just had to do this today. I could never get it completely uninstalled. I finally went here:
http://www.avg.com/us-en/utilities
Downloaded the AVG Remover and it worked great. It uninstalled via the command prompt and it worked.
After trying the link again (which I wouldn't likely have done if it wasn't for you guys) I was able to get it to work to some extent and AVG seems to be gone except for the search bar feature, which unfortunately means it's still there to some degree. But my computer doesn't seem jammed up anymore so for now I'll take it.
Also be warned, as their trial PC cleaner is also a scam. After downloading the software and initiating what turned out to be a 5 hr scan that supposedly detected 3,923 errors (3203 that were supposedly repaired), it told me that there were some registry issues that could be fixed only if I paid for the premium services. :rolleyes:
Thanks for the help everyone.
AVG is not a scam. The removal process is not working because you probably don't actually have AVG. Sounds like you downloaded a fake version of AVG known as "FakeAV," which looks exactly like the real AVG, but it is Malware. The website where you download "FakeAV" from also looks exactly like the real AVG website. This is why you need to take extra care when downloading security software - double check that you're at the ACTUAL website and not a lookalike. Sorry to say it, but this really sounds like user error.
http://threatpost.com/en_us/blogs/fake-avg-scam-software-cops-name-and-logo-real-av-020111
"Screen shots of the FakeXPA malware shows a legitimate seeming GUI with the AVG Anti Virus logo prominently displayed. Microsoft's Malware Protection Center issued a warning for the phony AVG program on Monday, noting that the application is standard issue scareware that claims to scan for malware, displays fake 'detection' warnings about infections, then asks for money to remove the non-existent malware. "
Also be warned, as their trial PC cleaner is also a scam. After downloading the software and initiating what turned out to be a 5 hr scan that supposedly detected 3,923 errors (3203 that were supposedly repaired), it told me that there were some registry issues that could be fixed only if I paid for the premium services. :rolleyes:
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Also, where are you seeing that AVG is rated "F" by the BBB?
It is rated "C" according to the BBB website:
http://www.bbb.org/boston/Business-Reviews/computers-software-and-services/avg-technologies-in-chelmsford-ma-117058/bbb-rating
VooDoo6Actual
06-25-12, 22:22
I know & understand exactly what your experiencing. Had it several times myself. Malware et al
Here's a free, real simple to use & pretty decent Registry cleaner / de frag et al. there's other's & some good suggestions already posted.
Piriform CCleaner
http://www.piriform.com/ccleaner
You can Pro-actively set it to clean at your preferred times etc.
I set mine after 0200 as an example.
My company's IT guys use it & I trust their knowledge.
Here's a pretty good reference index for future diagnosis etc. CISCO sys is in big w/ DARPA (they probably wrote half of the Malware Bots, viruses, trojans et al out there ;-/)
What Is the Difference: Viruses, Worms, Trojans, and Bots?
http://www.cisco.com/web/about/security/intelligence/virus-worm-diffs.html
HTH & quit perusing Porn Sites !
Doc Safari
06-25-12, 22:26
I had a problem uninstalling AVG. Every time I tried to uninstall it the program would go to the website to do an automatic update and shut down my uninstall.:help:
I simply unplugged the computer from the phone jack in the wall and uninstalled it with no problem.
I can't help but remember a line from Scotty in one of the Star Trek movies, "The more they take over the plumbing, the easier it is to clog the drains."
Belmont31R
06-25-12, 22:26
Check out ccleaner. Been using it for a long time and it works great. Has both a file/program removal and registry cleaner tool.
You can also set the file deletion for up to 35 passes over where the files were on the disks so its a very secure deletion.
You can type in the run bar msconfig, and then go to start up. It will tell you what programs start. Lots of this shit we install is running in the background. You can disable all, and windows will still start the ones it needs to boot up. ccleaner also has a start up editor tool so you can remove these programs.
Also do ctrl alt delete and go to task manager. See what processes are running there. Stop all the ones you don't need. Apple and google seem to like to have several things running I dont need to be running.
Ccleaner is a good tool.
Try downloading Malware Bytes free scanning tool. If you can successfully update the virus definitions shutdown your computer and when restarting hold the F8 key until you see a menu to boot in "safe mode". This will disable most services and processes except critical ones. If you weren't able to update the malware definitions before, choose "safe mode with networking" then update and once Windows loads do a full scan. It will take a long time but this is the most thorough free software I've used. It will find viruses, malware, and spyware.
VooDoo6Actual
06-26-12, 07:35
Here's it in MAC species for those in need (you can also get the app @ the MAC App store):
http://www.piriform.com/mac/ccleaner
AVG is not a scam. The removal process is not working because you probably don't actually have AVG. Sounds like you downloaded a fake version of AVG known as "FakeAV," which looks exactly like the real AVG, but it is Malware. The website where you download "FakeAV" from also looks exactly like the real AVG website. This is why you need to take extra care when downloading security software - double check that you're at the ACTUAL website and not a lookalike. Sorry to say it, but this really sounds like user error.
While I understand what you are saying and why, you've jumped to a number of likely incorrect conclusions here. Without getting into more detail, look at all of the posters that have had the same issue. This alone should tell you something.
Also, where are you seeing that AVG is rated "F" by the BBB?
Right here: http://www.bbb.org/oregon/business-reviews/computers-software-and-services/avg-virus-protection-in-portland-or-22510383
While I understand what you are saying and why, you've jumped to a number of likely incorrect conclusions here. Without getting into more detail, look at all of the posters that have had the same issue. This alone should tell you something.
AVG is not a scam. The removal process is not working because you probably don't actually have AVG. Sounds like you downloaded a fake version of AVG known as "FakeAV," which looks exactly like the real AVG, but it is Malware. The website where you download "FakeAV" from also looks exactly like the real AVG website. This is why you need to take extra care when downloading security software - double check that you're at the ACTUAL website and not a lookalike. Sorry to say it, but this really sounds like user error.
I'm just telling you what it sounds like to me. People get duped all the time by fake security software. You wouldn't be the first. If this is not the case, then great. That's why I said "probably" and "sounds like" over and over again.
Having said that, AVG is legitimate software that thousands and thousands of people use without problems. I have no idea why people are having so much trouble with it. But anyone seeing malware like behavior with it DOES have the fake version.
It can't hurt to poke around here:
https://www.google.com/search?rlz=1C1TSNO_enUS463US463&sugexp=chrome,mod=3&sourceid=chrome&ie=UTF-8&q=fake+avg+virus+website#hl=en&safe=off&rlz=1C1TSNO_enUS463US463&sclient=psy-ab&q=remove+fake+avg+antivirus&oq=remove+fake+avg+antivirus&aq=f&aqi=g-K2&aql=&gs_l=serp.3..0i30l2.5356.8288.0.8410.25.16.0.7.7.1.234.1941.7j7j2.16.0...0.0.wgjpJAJ3-fo&pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb&fp=36a4fe3d860fac01&biw=1366&bih=624
Just a Jarhead
06-26-12, 10:53
All else fails try malwarebytes http://www.malwarebytes.org/
As a Systems Engineer I've found it to be excellent.
I know & understand exactly what your experiencing. Had it several times myself. Malware et al
Here's a free, real simple to use & pretty decent Registry cleaner / de frag et al. there's other's & some good suggestions already posted.
Piriform CCleaner
http://www.piriform.com/ccleaner
Thank-you HOP. I have this downloaded and am running it now. My computer is still so screwed up it will no longer allow me to even do a system restore. :mad:
While I understand what you are saying and why, you've jumped to a number of likely incorrect conclusions here. Without getting into more detail, look at all of the posters that have had the same issue. This alone should tell you something.
Right here: http://www.bbb.org/oregon/business-reviews/computers-software-and-services/avg-virus-protection-in-portland-or-22510383
I see what you're saying as well but I wonder if any the complaints against AVG could have been related to malware appearing to be from AVG? Their business isn't BBB accredited and has a bad score but that doesn't necessarily mean much. Maybe they just don't have the staff to field complaints. For all we know, the business tried to resolved the issues but if it wasn't their software to begin with what could they do? A person isn't going to trust them anymore so it would be the user's word against theirs that they had actually downloaded AVG software and had a bad experience. They couldn't possibly resolve something like that.
Thank-you HOP. I have this downloaded and am running it now. My computer is still so screwed up it will no longer allow me to even do a system restore. :mad:
Have you tried what I recommended? Downloading Malwarebytes and booting in safe mode?
Also do ctrl alt delete and go to task manager. See what processes are running there. Stop all the ones you don't need. Apple and google seem to like to have several things running I dont need to be running.
I do this often and see that dozens of applications are running, problem is I don't know which aren't supposed to be. But as stated above I do use that feature to close out "iexplore" when it freezes up.
I will however try your suggestion to type "msconfig" and go from there, thank-you. This group of folks really know how to come through for a fellow member and he appreciates it.
Have you tried what I recommended? Downloading Malwarebytes and booting in safe mode?
No, I haven't yet. But I will do so if there is no improvement using the Piriform and appreciate both you and Just A Jarhead suggesting it. Unless you think I should try it regardless? I heard that if you have more than one anti-virus it can cause conflict in the system.
Is this incorrect?
No, I haven't yet. But I will do so if there is no improvement using the Piriform and appreciate both you and Just A Jarhead suggesting it. Unless you think I should try it regardless? I heard that if you have more than one anti-virus it can cause conflict in the system.
Is this incorrect?
Malwarebytes free tool is just an on demand scanner that shouldn't detect or affect other legit software. It isn't a real time protection suite like Norton or others though they do sell one.
VooDoo6Actual
06-26-12, 11:40
Thank-you HOP. I have this downloaded and am running it now. My computer is still so screwed up it will no longer allow me to even do a system restore. :mad:
No problemo.
You will have to get the upgrade if you desire to have it implemented as a Malware prophylaxis.
Here's another link for upgrade etc:
http://www.malwarebytes.org/lp/pcoptimize?gclid=CJXqq62t7LACFYuR7QodLgwluA
Just tried to save you $ w/ a freebie.
Most guys here are switched on it appears.
Ironic & sad but true unfortunately, A good friend of mine in he higher echelon of IT security often joke & rib each other about what a great scam. They (the companies) purposely create malware programs for continued upgrades (read REVENUE streams) i.e. like Detroit, Apple, Microsoft have been doing for years. functional / planned obsolescence etc.
You going to have to accept that this "net vigilance protocol is SOP now. I did & tried to resist. Resistance is futile, it's mandatory these days. Lol
Don't want to make you paranoid ... LOL
Now all you have to worry about is the Flame virus et al getting downloaded in their updates etc. LMAO !
I know you will get er done.
Don't want to make you paranoid ... LOL
Funny how the guy who was being a bit critical of certain security precautions is now having serious computer issues...due to a breach of security of course. :rolleyes:
But to be fair I didn't say that I thought my computer was safe, just that my mobile phone communications are not in need of encryption........yet. :)
VooDoo6Actual
06-26-12, 12:20
Funny how the guy who was being a bit critical of certain security precautions is now having serious computer issues...due to a breach of security of course. :rolleyes:
But to be fair I didn't say that I thought my computer was safe, just that my mobile phone communications are not in need of encryption........yet. :)
Ah yes the irony of it all.
Glad you have a good sense of humor. I thought about all that as well.
Who said life is fair ?
"Fair" is what your Dad & Mom used to take you to... Lol !
Safetyhit,
check out this link: Zombie's back at it, only this time it's Fido (two to chest one to head w/ silver tips)
http://www.abcactionnews.com/dpp/news/national/another-zombie-like-attack-man-eats-family-dog-after-police-say-he-ingested-synthetic-drug-k-2#ixzz1ysDMduO3
Mauser KAR98K
06-26-12, 12:40
My question is: What is a good security system? I have McAfee and it doesn't stop crap.
Doc Safari
06-26-12, 12:44
I have Norton now and I've had to sit there disabling all the automatic features because it slows my computer down to the point that the anti-virus is the only thing running.
VooDoo6Actual
06-26-12, 12:50
Get a MAC lol
Microsofts free security suite has worked well for me. Avast free bogged my computer down. AVG was alright I just didn't care for it but I had no problems uninstalling it FWIW.
Safetyhit,
check out this link: Zombie's back at it, only this time it's Fido (two to chest one to head w/ silver tips)
http://www.abcactionnews.com/dpp/news/national/another-zombie-like-attack-man-eats-family-dog-after-police-say-he-ingested-synthetic-drug-k-2#ixzz1ysDMduO3
While a bit unrelated to the thread in general, it was certainly enough to thoroughly disgust. After all that he gets charged with animal cruelty only?
The fellow needs to be shot dead, not released back into society. Absolutely no hope for that individual.
montanadave
06-26-12, 18:23
Get a MAC lol
While I'm guessing you post this in jest, over the years I've had a Compaq, IBM, HP, and a couple of Dells. All regularly required time-consuming, mind-numbing efforts to debug and restore function, despite running the latest versions of security packages. Granted, I'm no computer geek, but all my PCs were a PITA.
So when the last PC shit the bed and transformed itself into an 8 pound door stop, I coughed up the coin for a Mac. And I have NEVER had a problem. Nary a one. They may eventually crap out due to a hardware issue but they never choked.
VooDoo6Actual
06-26-12, 18:27
While I'm guessing you post this in jest, over the years I've had a Compaq, IBM, HP, and a couple of Dells. All regularly required time-consuming, mind-numbing efforts to debug and restore function, despite running the latest versions of security packages. Granted, I'm no computer geek, but all my PCs were a PITA.
So when the last PC shit the bed and transformed itself into an 8 pound door stop, I coughed up the coin for a Mac. And I have NEVER had a problem. Nary a one. They may eventually crap out due to a hardware issue but they never choked.
Although I run them both, I have had the same experiences. I do prefer the Mac.
We can agree on this.
mallowpufft
06-26-12, 18:50
Funny I saw this today. I went camping this weekend with a bunch of guys who work IT and Sysadmin for a large company.
They hate Macs as most of the users at their business don't have a sense of security and do stupid things on them (not hating the Macs, just the users) . They did say they're starting to see an uptick in viruses made specifically for Macs as most users don't have any worries or experience with malware.
For the PC users they said that Windows Defender and the other free Windows anti virus thar come on W7 machines work surprisingly well.
They advised against Avast unless you're using windows 7. Preferably 64bit. That's about when my eyes glazed over with the tech talk and I went back to chopping wood.
I have used a program called FixIEDefender a few times with success on machines of my coworkers. It sounds like your experience with AVG is a mirror of IE Defender. It only gets rid of IE Defender but it wipes it out and allows the computer to be backed up and restored or wiped so you can start clean.
Sent from my SAMSUNG-SGH-I847 using Tapatalk 2
They hate Macs as most of the users at their business don't have a sense of security and do stupid things on them (not hating the Macs, just the users) . They did say they're starting to see an uptick in viruses made specifically for Macs as most users don't have any worries or experience with malware.
Most everything I am aware of on the Mac in terms of Malware aren't viruses. They are socially engineered Trojans that require the user to do stupid things -- install fake installers etc. There are a few that don't require that that were working through some bugs in Safari. But there is not the self perpetuating malware on the Mac like there (used to be)/is on Windows. I take it that Win7 has put a big dent in that on the Windows side as well.
It all comes down to not doing stupid things -- don't install software you download from random places. If it is in any way suspicious, don't install it or touch it.
It all comes down to not doing stupid things.
I can assure you that what I am referring to was genuine AVG product. It was exact in every respect, including a lengthy questionnaire at the end as to specifically why I was uninstalling their software.
You are a computer savvy fellow, surely you know of the "free" trial program pitfalls by now. I've read much since the debacle with AVG's customer service yesterday and see that they have many similar complaints on file. Why you would still insist that I and the others have downloaded bogus software is beyond me at this point.
Yep.. malwarebytes will get you back to where you were before, most times.. The best bet with Windows is to start with a clean install (at first if possible), update everything, install a quality AV program, update everything and scan daily/nightly. Keep the beast running 24/7.. It is what it is.. Ron
PS: I'm a diehard Windows guy/sys admin that started with the original (OS2). I have Mac's on all my desktops now.. Windows runs fine in VirtualBox on the Mac when needed..
I can assure you that what I am referring to was genuine AVG product. It was exact in every respect, including a lengthy questionnaire at the end as to specifically why I was uninstalling their software.
You are a computer savvy fellow, surely you know of the "free" trial program pitfalls by now. I've read much since the debacle with AVG's customer service yesterday and see that they have many similar complaints on file. Why you would still insist that I and the others have downloaded bogus software is beyond me at this point.
You are a smart fellow. Why in the world did you cut everything from my post except the one line that you thought was attacking you? The context I set up and was talking about was the "Mac" tangent that had happened. It was not directed at you.
You are a smart fellow. Why in the world did you cut everything from my post except the one line that you thought was attacking you? The context I set up and was talking about was the "Mac" tangent that had happened. It was not directed at you.
No doubt. Looks like it's time for someone to cool off.
Anyway, I've heard plenty of people say don't buy a PC...buy a Mac instead. The PC and Windows have a large market share and people are familiar with it because many of them use it at work. Is a Mac hard to learn? Not necessarily but you will become Apple's bitch no doubt. They control everything on their machines so they don't have hardware compatibility issues. They aren't as big of a market share currently so they aren't as big of a target. They're so controlling over their phones you can't even change or remove the battery yourself.
I don't need or want a Mac because it doesn't run the software I need and I don't want to pay the premium. My PCs usually run fine for years because I usually don't do stupid shit. Windows Vista was horrible so many people stayed with XP and haven't upgraded to Windows 7. Some people are bad about accidentally clicking internet scan tools which turn out to be fraud. All you need is a simple security suite even a good browser like Firefox or Chrome that has free add-ons to help you stay away from malware sites. With the bandwidth most ISPs allow now there's no excuse not to let updates install regularly and keep your security tools updated.
Well folks, after several attempts to correct the problem by downloading both the recommended malware and registry cleaners and also deleting numerous suspicious programs, my situation slowly went from bad to worse. I know I need to pay to have this corrected now, but if anyone can advise as to how to simply get into safe mode I would be extremely grateful.
Right now I can only use F8 to get to the safe mode option, but then when I select safe mode some drivers come up and it just sticks there. Does anyone know how to over ride this problem somehow, or are my files and saved pictures possibly lost?
Thanks for any help, maybe this info will help others with a similar problem some day.
You want a system with no malware or virus...go Linux (SUSIE). My kids hated it. I did not have to touch that system for 5 years. They finally saved up and bought their own computers and yes, each one clicked on a malware site and toasted the systems. Each had to be totally reinstalled.
Here is what works in my household. (1) McAfee or AVG virus proection (2) use firefox only with NOSCRIPT installed (3) a firewall set to allow no com in or out until I allow it (4) monthly backup (5) monthly scan with SPYBOT ( www.safer-networking.org ). (6) I also use CCLEANER to cleanup my system, zero unused drive sectors and cleanup the registry. (7) Oh, and make damn sure you let MS Windows whatever update everyday!! Or you will be sorry.:D
I have had several laptops brought to me that were totally fubared. It turned out they and up to 3 virus protection software packages running at the same time. Make sure that DEFENDER is NOT activated.
Diagnosing computer issues over the net or phone is difficult. There may be some other problem that is not allowing you to uninstall AVG. Make sure you are up to date on all MS Windows patches.
If the uninstall will not work, I know the cure. You have to delete AVG manually.
If the uninstall will not work, I know the cure. You have to delete AVG manually.
Thank-you for the suggestion, but I removed the AVG manually some time ago as I believe was mentioned. But again, I'm not looking for help beyond getting safe mode operating. This just because I want to make sure I haven't lost anything and salvage what I can if I can via an external hard drive.
Thank-you for the suggestion, but I removed the AVG manually some time ago as I believe was mentioned. But again, I'm not looking for help beyond getting safe mode operating. This just because I want to make sure I haven't lost anything and salvage what I can if I can via an external hard drive.
Have you tried going into safe mode more than once? How long did you wait? I've had a few machines take a LONG time to boot in safe mode.
Have you tried scanning your hard disk for bad sectors? If you can't do this in Windows mode, most disk manufacturers used to make a bootable CD (possibly flash based by now) that would allow you to boot into a utility and run chkdsk on the drive. It depends on how old your machine is if it will support bootable flash.
If all else fails and you want to attempt to recover as many of you files as possible, try to attach a removable flash drive, DVD, or CD and copy the files you need.
What version of Windows are you running? If you have the original disk it may have a repair utility and at least you should be able to get to a command line console to copy needed files to an external drive.
Have you tried going into safe mode more than once? How long did you wait? I've had a few machines take a LONG time to boot in safe mode.[\quote]
Sorry for the deyaled relpy. Yes, tried the safe mode start up many times. I also waited in excess of 20 minutes more than once.
[QUOTE=sqwerl;1358979]Have you tried scanning your hard disk for bad sectors? If you can't do this in Windows mode, most disk manufacturers used to make a bootable CD (possibly flash based by now) that would allow you to boot into a utility and run chkdsk on the drive. It depends on how old your machine is if it will support bootable flash.
No, I don't know how to do this. I was supplied with a super multi drive install disk, an intel express installer drivers and bonus app software disk and a windows xp home recovery CD. Just don't know how to use them or if they can help me.
Doing all posting from my phone. Not ideal but gets the job done, sort of.
[QUOTE=sqwerl;1358979]Have you tried going into safe mode more than once? How long did you wait? I've had a few machines take a LONG time to boot in safe mode.[\quote]
Sorry for the deyaled relpy. Yes, tried the safe mode start up many times. I also waited in excess of 20 minutes more than once.
No, I don't know how to do this. I was supplied with a super multi drive install disk, an intel express installer drivers and bonus app software disk and a windows xp home recovery CD. Just don't know how to use them or if they can help me.
Doing all posting from my phone. Not ideal but gets the job done, sort of.
I am not an IT guy but from my past troubles with a personal lap top and work computers, I can unequivocally inform you that the surest sign the machine is corrupted with virus and/ or malware is a delayed start- up/ initiation of a process such as connecting to e-mail, etc..
As someone suggested, completely install windows anew and remove delete everything off the hard drive and re- install.
If you are not computer literate, Best Buy Geek Squad or some other similar service may work. If the computer is several years old, then I would salvage what you can and buy a new one.
Good Luck
p.s. I asked the IT guys which Anti-virus to use and most recommend the Windows Security Essentials because it is free. Also, it was suggested to utilize Google Chrome in lieu of Internet Explorer because there is more crap on the popular browsers. I have been using CC Cleaner and it works well.
Stay clear of MacAfee and other Anti-virus programs that take-over the machine and use alot of memory. Music and porn will be places where you will encounter problems easily with Malware and computer viruses.
Do you have access to a relative's or friend's computer? Find a blank writable CD or DVD and you can use the following tools to create a bootable CD/DVD to scan for viruses. This will not boot into your corrupted system.
If the clean computer doesn't have what's called an ISO burner, you'll need to first download and install this software. It's fairly small in size and straightforward to install and use. You'll use it to burn an antivirus .iso file to your blank CD/DVD.
http://www.filehippo.com/download_imgburn/
Here are some links to several different antivirus .iso downloads. I haven't needed to use any of them personally but they're from reliable vendors. The first two listed, Kapersky and Bit Defender would be my picks.
http://www.malwarehelp.org/anti-malware-bootable-rescue-cd-dvd-download.html
Once you have the .iso file downloaded, open the Img Burn program you installed earlier. There will be an option to pick the .iso file you just downloaded and you'll need to insert the blank CD/DVD. Burn the .iso to the disc and it may eject when done.
Now take the disc to your infected computer, make sure the disc is in the drive, and start the computer. Hopefully the computer will be setup to boot from the disc first before it attempts to boot from your corrupted hard disk. If not, you'll need to enter the BIOS to change the boot order. This isn't as scary as it sounds. The key to press to enter the BIOS is sometimes different depending on the manufacturer so knowing that would be helpful if you have to go that far.
ETA: Unless you're 100% sure you don't have any personal files you want to save, do not proceed with a clean install of Windows because you could risk losing everything if you format or re-partition your hard disk.
Ccleaner is a good tool.
Try downloading Malware Bytes free scanning tool. If you can successfully update the virus definitions shutdown your computer and when restarting hold the F8 key until you see a menu to boot in "safe mode". This will disable most services and processes except critical ones. If you weren't able to update the malware definitions before, choose "safe mode with networking" then update and once Windows loads do a full scan. It will take a long time but this is the most thorough free software I've used. It will find viruses, malware, and spyware.
+1 on Malware Bytes. When people bring me their computers it's what I use most often.
Also, download and install Microsoft Security Essentials. It's free and the best AV tool I've every used. I have kids in this house using Vista and Windows 7 machines and clicking all over the internet and I've never had an issue.
I run Malware Bytes, CCleaner and Microsoft Security Essentials. They all are very good products. I have ran AVG in the past and it also is a good product. I agree that you must have downloaded a fake version. We used AVG at work for a couple of years and had no issues at all. We dropped it for Malware Bytes and run it on all of our work stations.
Do you have access to a relative's or friend's computer? Find a blank writable CD or DVD and you can use the following tools to create a bootable CD/DVD to scan for viruses. This will not boot into your corrupted system.
Thank-you my friend. I will be in the office shortly and try to do this there.
I do have a back up older laptop, but the screen went on that and for some reason won't recognize the monitor it used to work fine with. :rolleyes:
Thank-you my friend. I will be in the office shortly and try to do this there.
I do have a back up older laptop, but the screen went on that and for some reason won't recognize the monitor it used to work fine with. :rolleyes:
Sounds like the actual graphics card circuitry then on your older laptop if it doesn't recognize the external screen as well. (Did it perhaps have an NVidia 8600M in it? Known issue with that chip and many manufacturers have extended warranties past normal warranty period for machines with that graphics chipset in it -- you may want to look into that.)
Safetyhit,,, you need to go to Barnes/Noble adn buy a recent copy of most any Linux magazine. There will most likely be a DVD attached of some version of a Live Linux. It won;t matter too much what it is. The "Live" part simply means it will boot and run off the DVD.
After the Linux gets booted. Connect a usb backup drive. An copy all your photos and data over. You can then scan that whole drive elsewhere or later.
Like others have said, Malware bytes, CCcleaner and Windows protection is usually all you need. Or.. if you don't trust Windows try a third party anti-virus ( Norton is usually not a good choice ). Avira has been good. Not sure who is top this year. they tend to vary.
Anyway, depending on how screwed up your system is and how elaborate your install is... it might be easier to copy your data over. then simply wipe your disk and re-install everything because some of those malwares are a nightmare to get rid of and you will need help.
Acronis drive image is good also once you get things back to normal.
ADATA makes a nice little water proof / shock proof usb drive for about $100 and I think it has a free download of drive image software as well as ability to have Windows DVD on the drive for installs. ( http://www.newegg.com/Product/Product.aspx?Item=N82E16822211070 )
In my opinion its well worth the peace of mind to simply save your raw data and start all over. Most any Linux will read and copy your files and you don't need to be a Linux user to figure out how to do it.
I've had very good luck with Win7x64. I used to go on a tweak fest with older versions. I pretty much just let it do what it wants now and everything seems to work really well.
If you do decide to to re-install. Be sure to make note of all your hardware and get all your drivers and updates ready beforehand as well.
Sounds like the actual graphics card circuitry then on your older laptop if it doesn't recognize the external screen as well. (Did it perhaps have an NVidia 8600M in it? Known issue with that chip and many manufacturers have extended warranties past normal warranty period for machines with that graphics chipset in it -- you may want to look into that.)
It worked fine with an older, fat style monitor. And it initially worked with the flat screen I had on my primary when I tried that. But somehow after downloading a Microsoft update as requested the laptop now fails to recognize both monitors and I can't reconfigure if I can't see what I'm doing. Very damn frustrating.
It worked fine with an older, fat style monitor. And it initially worked with the flat screen I had on my primary when I tried that. But somehow after downloading a Microsoft update as requested the laptop now fails to recognize both monitors and I can't reconfigure if I can't see what I'm doing. Very damn frustrating.
See if you can get it [older laptop] to boot off one of the Linux LiveCDs listed or a windows recovery disk. Something that totally bypasses the internally installed OS.
Or does it not even show a BIOS flash screen when turned on. Do you ever get ANY display at all on the internal or external screens when first powered on?
If you get no display at all, ever, on any of the screens, it is more likely a HW problem or a totally screwed up BIOS settings.
Getting the older laptop running, if possible, may be helpful to you in getting the AVG screwed machine up as you have a source of information (Google, M4C etc) readily at hand and you can burn CDs etc right there.
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Safetyhit,,, you need to go to Barnes/Noble adn buy a recent copy of most any Linux magazine. There will most likely be a DVD attached of some version of a Live Linux. It won;t matter too much what it is. The "Live" part simply means it will boot and run off the DVD.
Thank-you, I will do this if I can't burn the CD at work. I hope this information is helping someone out there other than myself.
Safetyhit,,, you need to go to Barnes/Noble adn buy a recent copy of most any Linux magazine. There will most likely be a DVD attached of some version of a Live Linux. It won;t matter too much what it is. The "Live" part simply means it will boot and run off the DVD.
After the Linux gets booted. Connect a usb backup drive. An copy all your photos and data over. You can then scan that whole drive elsewhere or later.
Like others have said, Malware bytes, CCcleaner and Windows protection is usually all you need. Or.. if you don't trust Windows try a third party anti-virus ( Norton is usually not a good choice ). Avira has been good. Not sure who is top this year. they tend to vary.
Anyway, depending on how screwed up your system is and how elaborate your install is... it might be easier to copy your data over. then simply wipe your disk and re-install everything because some of those malwares are a nightmare to get rid of and you will need help.
...
In my opinion its well worth the peace of mind to simply save your raw data and start all over. Most any Linux will read and copy your files and you don't need to be a Linux user to figure out how to do it.
...
If you do decide to to re-install. Be sure to make note of all your hardware and get all your drivers and updates ready beforehand as well.
Well tb-av just beat me to the punch and I agree with just about everything he says. If you have access to a friends, neighbor, etc pc with a burner you can even save the step of going to the store and buying a linux mag.
Just go here and download knoppix.
http://knoppix.net/
http://knopper.net/knoppix-mirrors/index-en.html
It's a bootable live linux cd that will allow you to get up and running. You'll then be able to see all the data on you hard drive and you can copy it over to a usb stick. Then wipe your computer with a fresh install of windows, copy your data back to your pc, reinstall any software you want and you're going again.
After that I would say keep good backups. I try and keep good backups of all my data and--while perhaps overkill--try and wipe my machine and reinstall about once a year. While it may take an evening to do, it always runs better with a fresh start on life and seems to save a lot of frustration in the long run.
ETA:
Another option instead of knoppix if needed:
http://www.ubuntu.com/download/desktop
I would also highly recommend what's been suggested above.
A Linux live CD (I prefer Ubuntu)
A good external USB hard drive - a flash based drive (SSD) instead of the old mechanical hard drive is a better option because it won't be as prone to damage if dropped.
I once dropped an external HD from a foot off the floor and ruined it. The SSD variety are more expensive and have less storage though.
http://www.newegg.com/Product/Product.aspx?Item=N82E16820227545
Windows 7
Microsoft Security Essentials
Firefox or Google Chrome Browser with security add-ons - You can still fubar a new Win7 computer with Internet Explorer though it's harder than it used to be.
Well I am here in the office and...no CD burners. There is little else left to go wrong at this point except for both computers to explode when I get home. And at this point that might make me happy.
Anyway I will either get the Linux CD today if time allows or try to find another computer to use for the burn. My father lives close to me, maybe he has a burner. He won't know what it is so I'll have to go there and see.
The sun will come out...tomorrow...so ya gotta hang on till........
:)
Well I am here in the office and...no CD burners.
I think the Ubuntu version will let you put the live "CD" on a usb stick instead of burning it. If you go that route though you might need two usb sticks though so that you have another blank one to copy all your data to.
Good luck.
I think the Ubuntu version will let you put the live "CD" on a usb stick instead of burning it. If you go that route though you might need two usb sticks though so that you have another blank one to copy all your data to.
Good luck.
I'm not sure the computer will be new enough to boot from flash but it would be worth a shot until you can find a CD burner.
I'm not sure the computer will be new enough to boot from flash but it would be worth a shot until you can find a CD burner.
Good point. I forgot all about that aspect.
I'm not looking for further help, just passing some on that can be very useful to someone here at any unforeseen time in the future.
As some here know, my primary computer was so inept due to a download that was supposed to help the problem that it wouldn't even allow me into the safe mode desktop. However just when I acknowledged, based upon numerous discussions, that I will have to use the Windows recovery CD I was supplied to salvage the device, but also erase all data and saved photos, I received a pleasant surprise.
You see with the recovery CD it's possible to choose a windows repair option before electing to reinstall. I almost bypassed so as not to waste any more time and figured it was likely useless, but it actually worked very well. I am uncertain as to whether or not I still have a virus, but all of my data is still in place and the computer even runs faster.
So, even if your computer is so disabled it won't even go into safe mode, try the repair option first on the recovery CD and you may be good to go. And thanks again for all the help, including JasonA via his numerous PM's.
Belmont31R
09-02-12, 18:39
I run Chrome with Ad Block, Ghostery, Track Me Not, and NotScript.
If you think you are going to go into a virus infected region of the net use virtual machine.
For AV/AM all I run is MSE and MWB.
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