X300 battery housing latch broken / No response from SF...

[billybronco]

Anybody monitoring on here?

Two emails sent on SF's site.

I know it's still shortly after Holidays but still.

Like to return for replacement or repair.

[JBecker 72]

I called them when I broke my X300.

[SpeedRacer]

I'm sure it has to do with SHOT Show, I'd try giving them a call like JBecker said. They'll get you squared away.

[Defaultmp3]

I've found that Surefire's pretty slow at responding to emails, but calls have always resolved my issues very quickly.

[caporider]

Did you check here to see if your part is listed in Surefire's rapid (free) replacement program?

http://www.surefire.com/rapid-replacement-parts

I got a new X300 Ultra battery compartment door in about a week using this program.

[billybronco]

Yeah Roger. The lever is on the actual light body and snapped off. It's not the tailcap. I'll give em a shout later. Thanks.

[Mak8080]

I'd give the warranty/tech support dept a call. Please keep in mind they're probably all at Shot so you may not get a warranty claim filed asap.

[Roc_Kor]

+1 on calling. SureFire seems to have a slow response time to emails. I emailed them once and by the time they got back to me, I had solved the problem myself.

[billybronco]

Not so stoked. Called shortly after my last post. Got a nice guy on the phone. Advised what I needed. Got a shim kit and Rocksett I requested online a week prior. Nothing since. Emailed again. Placed another call and nobody had idea. I hung up.

I reckon I gotta start ****in Streamlight my business. It's KILLIN me.

[prdubi]

Call them..