FlyingHunter
02-23-15, 19:30
Like many people, I have a box of quality holsters in the never ending search for the best choice for me. About 5 years ago, I found a X Concealment holster, Series C, OWB kydex holster like this: http://www.flccw.com/X-Concealment/index.php?main_page=product_info&cPath=66&products_id=190&zenid=56754ee76c5b3cab2f3080588f03c79d
It has been ideal for me as it was the perfect blend of range ready and concealable for CCW. This holster saw plenty of use in my roles as a NRA instructor, active USPSA & 3 Gun competitor, CCW, and always on me at the farm duty. Well the Kydex finally gave up the ghost and while getting out of my truck this weekend, I heard an audible crack and felt the holster shift. It cracked just above the belt loop - all the way thru rendering the holster inoperable. So I start looking over new holster options including getting another X Concealment as I figured I got my monies worth and then some over the 5 years of hard use. On a whim, I emailed the same day (on a Saturday) and gave them a brief description of the cracked holster expecting to never hear a response. Here's where it's hard to believe - within hours I get an email reply, asking for a pic, thanking me for being a customer, sorry for the inconvenience and within a few email exchanges they insist on sending me a new replacement holster for free. Quoting them " Because its the right thing to do". That's an amazing level of customer service any day of the week, much less a weekend. In todays world, people that both stand behind their product and exceed customer expectations is rare. Kudo's to X Concealment - I'm a customer for life.
It has been ideal for me as it was the perfect blend of range ready and concealable for CCW. This holster saw plenty of use in my roles as a NRA instructor, active USPSA & 3 Gun competitor, CCW, and always on me at the farm duty. Well the Kydex finally gave up the ghost and while getting out of my truck this weekend, I heard an audible crack and felt the holster shift. It cracked just above the belt loop - all the way thru rendering the holster inoperable. So I start looking over new holster options including getting another X Concealment as I figured I got my monies worth and then some over the 5 years of hard use. On a whim, I emailed the same day (on a Saturday) and gave them a brief description of the cracked holster expecting to never hear a response. Here's where it's hard to believe - within hours I get an email reply, asking for a pic, thanking me for being a customer, sorry for the inconvenience and within a few email exchanges they insist on sending me a new replacement holster for free. Quoting them " Because its the right thing to do". That's an amazing level of customer service any day of the week, much less a weekend. In todays world, people that both stand behind their product and exceed customer expectations is rare. Kudo's to X Concealment - I'm a customer for life.