View Full Version : Bad Wilson Combat Bolt in new Bolt Carrier Group WC-TR-BCA-SBN-556
So I took my new WC Bolt Carrier Group I bought from Midwest Gun Works in September 2020 and installed it in my brand spanking new Midwest Industries upper I just bought and took it to the range today. Loaded up my first mag and pulled the trigger - click. Looked at the round, not mark. Tried again, same thing. I was having a very hard time racking the bolt after pulling the trigger also.
Took the BCG out and disassembled. Firing pin looked okay, everything looked okay but when I held the firing pin and pushed the bolt back to locked position, the firing pin did not protrude through the hole in the bolt face. WTF? Took the bolt out, pushed the firing pin in, and sure enough it would not go through.
Took my Daniel Defense BCG out of my other rifle and compared. Firing pins same and worked interchangeably in the DD. But neither firing pin would protrude in the WC BCG. Kept getting stuck about 1/16" of an inch from the FP shoulder at rear.
Daniel Defence BCG worked perfectly in my MI Upper btw.
Never seen this before in my life, a bad Bolt? Not cut right? Anyone ever see that before?
Took home and cleaned with gun scrubber and pipe cleaner, no debris or anything blocking the firing pin shoulder that I could find, so no other conclusion but the Bolt is bad.
Also, wasn't impressed by the carrier key staking either for a Wilson Combat product. :( The nitride finish and WC logo etching is nicely done though.
Call to Wilson Combat tomorrow and see what they say.
I’ve seen some recent posts that they had a bunch of out of spec lowers too.
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In the future, contact the manufacturer first.
WC is great people. They’ll have you a new bolt PDQ if you call ‘em.
What did Wilson Combat say? I'm guessing they said to send it back and they would take care of you...
What did Wilson Combat say? I'm guessing they said to send it back and they would take care of you...
Yes I did talk to them this morning. Here's what they said after I sent them pictures.
Thanks for your pictures. I can't tell for certain, but I'm sorry you're having issues with our part.
You're welcome to send in the bolt carrier group for an exchange. You can use the return/exchange form found here: https://www.wilsoncombat.com/customer-service/
Your bcg will go through inspection, and after a determination we'll send you a new one when we have it back in stock at no charge.
Please let me know if I can help you further.
I then sent them back this response:
I would like it to be returned on WC's dime, not mine. Please send me a UPS pre-paid label and I'll drop it at UPS.
You don't have a new one in stock? That's disappointing.
They responded with:
'm sorry, James. Our policy is that we pay for return shipping only.
As seen on our customer service page, " Returns do take 1 – 2 weeks (minimum) to process after receipt. Shipping is the responsibility of the consumer, no return label will be sent. Exchange items are sent at no cost to the customer."
And yes, we're excited about the demand for our parts and firearms, but also have to acknowledge that in our 40+ years in business we've never been busier. Consequently we're temporarily backordered on many items.
Thanks for your understanding and your business,
So now I have to spend at least $10 to send back a defective part to WC and they don't have an ETA on a replacement. I'm done with WC AR parts, will get them from more reliable sources.
Pics for any that are interested are here: https://www.asuswebstorage.com/navigate/a/#/s/D5AE92AA08034647A4E53309D0C9FC4E4
I almost .. almost recommended a buddy pick up one of their BCG recently. Fortunately, Brownells had DD BCG in stock and gave that recommendation instead. He listened and now I won’t have to worry that he’ll be having the same experience as the OP. Hope you’re able to get this straightened out.
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I almost .. almost recommended a buddy pick up one of their BCG recently. Fortunately, Brownells had DD BCG in stock and gave that recommendation instead. He listened and now I won’t have to worry that he’ll be having the same experience as the OP. Hope you’re able to get this straightened out.
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DDs are the best, but couldn't find one at the time.
Nice to know.
At least they got back to you.
I still wanting on a reply from another one.
bamashooter
01-14-21, 18:18
With the entire world jumping through their collective butts to buy firearms and parts along with the demise of the industry in the not so distant future, superior customer service is no longer a priority for some. Believe you just discovered one.
Colt LE6920, people. Buy them while they're still available.
Colt LE6920, people. Buy them while they're still available.
This. I had one of their 308 barrels. Shot 4 moa oob. They condescended and refused to return it.
Paying shipping for returns, is pretty normal. Sucks but that's what many companies do. The part that's disturbing to me is the turn around time.
It is a pretty unprecedented time however. This is the biggest bout of panic buying I've ever seen.
If I were you I'd buy another BCG to use until they send you a return. That way you'll have a spare. I saw some mil spec BCGs in stock at BRT https://blackrivertactical.com/WP/BRT-M4A1-Bolt-Carrier-Group-C158-HPT-MPI-Auto-p61518551
Black_Sheep
01-15-21, 08:07
Will Midwest Gun Works do anything to help you out?
Colt LE6920, people. Buy them while they're still available.
People don’t think the gold standard be like it is, but it do...
People don’t think the gold standard be like it is, but it do...
Hopefully CZ knows.
Paying shipping for returns, is pretty normal. Sucks but that's what many companies do. The part that's disturbing to me is the turn around time.
It is a pretty unprecedented time however. This is the biggest bout of panic buying I've ever seen.
If I were you I'd buy another BCG to use until they send you a return. That way you'll have a spare. I saw some mil spec BCGs in stock at BRT https://blackrivertactical.com/WP/BRT-M4A1-Bolt-Carrier-Group-C158-HPT-MPI-Auto-p61518551
Well, Wilson has always paid for return tag on their 1911s, I've had to send a couple back. But I guess not on parts. Don't know if that's their new policy on their 1911s, if so, that sucks.
I have spares :meeting:
Will Midwest Gun Works do anything to help you out?
Went to Wilson Combat first. It's their bad part (and MWGW is out of stock too)
With the entire world jumping through their collective butts to buy firearms and parts along with the demise of the industry in the not so distant future, superior customer service is no longer a priority for some. Believe you just discovered one.
If they put him at the front of the line ahead of builds and selling parts, I'd say that's pretty superior. If they don't, then their customer service is really lacking. I'm interested to see what happens.
Adrenaline_6
01-18-21, 07:27
Hmmm...a friend of mine just told me the other day that he picked up a WC 300BO. He hasn't fired it yet. We plan to go do that this weekend. We'll see how that works out.
Hmmm...a friend of mine just told me the other day that he picked up a WC 300BO. He hasn't fired it yet. We plan to go do that this weekend. We'll see how that works out.
I'm sure it will be perfectly functional. I mean they do test fire all of their guns they send out :rolleyes:
No so with "parts" probably (obviously in my case).
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