View Full Version : Where do you draw the line at wrong food orders?
OutofBatt3ry
08-11-22, 23:08
I work 60-80hours a week (Think skilled trade) I get paid well (enough)
At the end of the day, most days, if it's more than 12, I'm done; I'm not cooking. Once or twice a week I order out. In the past month I've had more than 3 orders that were missing 20% of the food or flat out wrong(someone else's order). I spent 2 hours on the phone tonight trying to get it corrected or at least a refund. I'm meeting with the manager at a store to get the $8 worth of bottled Cokes missing from my order. Am I a crazy asshole? First world problems?
Five_Point_Five_Six
08-12-22, 00:06
Two hours on the phone and a special trip to the establishment over $8 worth of soda isn't a trade I'd be willing to make but it's your time. I don't need the $8 that bad I guess.
First of all, who drinks Coke without bourbon? That's just a shit drink with no happiness.
If you worked your job for 2 hours, how much would you make?
Chalk up the $8 to the cost of ordering out and choose to not be annoyed. In general food service workers aren't the A team. If you can't check your order at the place its likely going to be ****ed. Especially with second party delivery services.
As a general rule I don't send food back when eating out unless it's a major F' up. I don't want some angry worker hawking a lugie in my food. Missing items is a different story, I'd be damn sure getting those cokes I paid for. Shouldn't take 2 hours on the phone, that's crazy. I wouldn't be ordering from that establishment again.
Depends where I got the food from, how much I paid and what I consider my odds are of getting a regularly correct order from those people in the first place.
I have a Taco Johns where everyone knows me as a regular and polite customer that the experienced employees MAKE SURE it's right and it is right every time. In a few past instances where something was forgotten or wrong, I was really nice about it and it was fixed.
I have a BBQ take out that is great, but busy, and they often get it wrong. So given the money involved I usually have to open it up and check.
There are dozens and dozens of places where I won't even bother because they just don't care. There was a Mexican place that had decent take out that was half as close as the rest but they screwed up the order 90% of the time and then want to send you on your way with a plastic bag tied in a bow. And it wasn't as simple as they forgot the french fries, they would give me chicken if I ordered pork and crazy stuff like that. All my attempts to improve my experience were met with pretense at not understanding English or similar indifference. It's been almost a year and I have no intention of going back.
I personally wouldn't waste two hours on the phone having just worked 12 hours. That defeats the entire point of your time is valuable. Sounds like they just can't get it right. I'm assuming this was a delivery (which means there is less chance of oversight). I think it's probably been four years since I had food delivered to my home and that was just because we had been moving in and everybody was just crashed so even pizza hut was acceptable to us at that point.
Otherwise I call it in and pick it up, the only time I did drive through was during the covid period where most places had to do drive through only. I expect drive through to fail, I have zero expectations when it comes to delivery. When I was in South Florida I relied on delivery more often and went through frequent frustration and annoyance when it was messed up.
Really enjoying the small town experience.
Especially with second party delivery services.
Worst modern idea ever. F'ing Food Uber. A delivery service that could care less how they impact the reputation of the place actually making the food. And for what most charge, I'll go get it myself. Absolutely refuse to support that nonsense.
arbninftry
08-12-22, 01:45
Leo Getz said it best- "They will **** you in the drive thru"
68690
Leaveammoforme
08-12-22, 03:25
Who was it that went scorched earth over the pickles?! Was that Sensei? Lol
Who was it that went scorched earth over the pickles?! Was that Sensei? Lol
My kryptonite was always cold french fries.
Pretty hard to f up the Mexican food, it all has the same crap in it, the only change would be the meat choice. I try to look into the bag, etc so it appears all is there. One thing for sure-CF has never goofed an order, all in the hiring, training and supervision.
Averageman
08-12-22, 07:33
I gave up ordering Chicken at a bump in the road Bus Stop in the Phillipines.
Look in the sack realize it's all jacked up, take waht you got and be happy.
I wanted four pieces of Chicken and two orders of fries. I got four orders of rice, four chicken wings and an order of fries and that's after speaking to the only English speaker in the House. Who can eat four orders of rice? Nobody regular that's for sure.
Travelingchild
08-12-22, 07:42
First of all, who drinks Coke without bourbon?
The Real question is who or why would you mix Bourbon with anything? Unless it's shit bourbon.
Had a Buddy that was gifted a Bottle of Pappy Van Winkle, He mixed it with Coke! What a waste!!
There's sipping bourbon then there's mixing bourbon. A bottle of Pappy is no mixer, that's for sure. But I was trying to convey that the only way Coke is drinkable is with bourbon, not that bourbon needs coke.
FromMyColdDeadHand
08-12-22, 10:49
GrubHub has a pretty good way of common sating for missing food. You just enter it into the app. Trying to “fix“ and order is pretty much impossible since the delivery and food are two separate entities. You’re better off just ordering the missing stuff after you report it on the first order as missing and get a credit.
I also stop using places that are bad on putting stuff into a bag. Our local Panera literally cannot get an order right. Every single order has something wrong with it. Our local Chinese place that has its own delivery guys has never, ever, in 12 years and hundreds of orders ever got an order in correct. So it can be done.
The interesting thing with Panera is that my wife always uses the app to order. So it isn’t a communication or misunderstanding problem. It literally is just grabbing the right food and putting it in the bag. At one point things were so bad during the pandemic that we would order an extra entrée or two figuring we would have it for a back up and if not just have it for leftovers. The problem is I think it made the orders more complex and bigger, increasing the chance of problems.
If a take out place makes a mistake on my order I try to catch it before I leave the restaurant, but that isn’t always possible depending on the specific situation.
If I get home and it’s more than a minor detail, I’ll call the restaurant and see what they’ll do to make it right. I’m pretty easygoing in person, so if they at least try I’ll be satisfied. If not, I just stop patronizing their establishment and hope for a better alternative in their place, when they go out of business.
WillieThom
08-12-22, 14:31
First of all, who drinks Coke without bourbon? That's just a shit drink with no happiness.
There's sipping bourbon then there's mixing bourbon. A bottle of Pappy is no mixer, that's for sure. But I was trying to convey that the only way Coke is drinkable is with bourbon, not that bourbon needs coke.
These posts kind of remind me of those cringey-ass pics you see all over Facebook, Instagram, and even forums, where guys will sit there and post a pic of their gun(s) from their POV while smoking a cigar and holding a glencairn.
Off-Topic, I know… my bad.
Diamondback
08-12-22, 15:13
If I *paid* for it and don't get it, I'm expecting at least a refund. If you put something on after I explicitly say "NO X," you're getting an earful. My local Olive Garden's stiffed me on carryout a few times, but the GM is always very good about cleaning up her people's mess and making right and dine-in they've always been very good about accommodating our various odd special requests like making sure my chicken carbonara stays as far away from any shrimp as possible in the kitchen since I love carbonara sauce but have a seafood allergy.
A lot of how I handle things really does depend on the other person's attitude, after all we all have the dice come up snake eyes every now and again. God knows I've had some doozies in my own career, so I believe in extending the patience to others I would want extended to me. (And sometimes that patience pays off, every so often I get surprised by places I'm a regular slipping in something extra like bacon on my cheesesteak "on the house." Be the kind of person on one side of the counter that you'd want to deal with from the other, and the world has a way of noticing... :) )
If you're continuing to do business with places that you get your take-outs, just pull over after getting your order if you're in a car and check the contents or check it while you're inside. Any mistakes can quickly be determined and you can get it settled right there.
Depends where I got the food from, how much I paid and what I consider my odds are of getting a regularly correct order from those people in the first place.
I have a Taco Johns where everyone knows me as a regular and polite customer that the experienced employees MAKE SURE it's right and it is right every time. In a few past instances where something was forgotten or wrong, I was really nice about it and it was fixed.
I have a BBQ take out that is great, but busy, and they often get it wrong. So given the money involved I usually have to open it up and check.
There are dozens and dozens of places where I won't even bother because they just don't care. There was a Mexican place that had decent take out that was half as close as the rest but they screwed up the order 90% of the time and then want to send you on your way with a plastic bag tied in a bow. And it wasn't as simple as they forgot the french fries, they would give me chicken if I ordered pork and crazy stuff like that. All my attempts to improve my experience were met with pretense at not understanding English or similar indifference. It's been almost a year and I have no intention of going back.
I personally wouldn't waste two hours on the phone having just worked 12 hours. That defeats the entire point of your time is valuable. Sounds like they just can't get it right. I'm assuming this was a delivery (which means there is less chance of oversight). I think it's probably been four years since I had food delivered to my home and that was just because we had been moving in and everybody was just crashed so even pizza hut was acceptable to us at that point.
Otherwise I call it in and pick it up, the only time I did drive through was during the covid period where most places had to do drive through only. I expect drive through to fail, I have zero expectations when it comes to delivery. When I was in South Florida I relied on delivery more often and went through frequent frustration and annoyance when it was messed up.
Really enjoying the small town experience.Use your phone to translate "my order is wrong" and they will stop that nonsense most times.
I'd be shocked if nobody spoke English in the building, unless it's in an X only race area.
Use your phone to translate "my order is wrong" and they will stop that nonsense most times.
I'd be shocked if nobody spoke English in the building, unless it's in an X only race area.
pretense at not understanding English
They understand english just fine unless you want them to fix their mistake. If they aren't willing to try, then I'm done trying.
pretense at not understanding English
They understand english just fine unless you want them to fix their mistake. If they aren't willing to try, then I'm done trying.Ok, I misunderstood.
Diamondback
08-12-22, 20:54
To add to my prior, if you own a mistake and make right on it that's almost as good as not making it in the first place.
To add to my prior, if you own a mistake and make right on it that's almost as good as not making it in the first place.
Tell that to the guy who just got his girlfriend pregnant!
Diamondback
08-12-22, 22:27
Tell that to the guy who just got his girlfriend pregnant!
Different context, much higher stakes there. I was only talking in the "customer service" sector.
Leaveammoforme
08-13-22, 03:23
My kryptonite was always cold french fries.
I found the thread with who the pickle perp was. I'm dying laughing over here.
Maybe don't complain if you didn't show up to court on a murder charge...
Georgia murder suspect wanted by police calls 911 over cold McDonald's fries, gets arrested following pursuit
https://www.foxnews.com/us/georgia-murder-suspect-wanted-police-calls-911-cold-mcdonalds-fries-gets-arrested-following-pursuit
Sent from my SM-S908U using Tapatalk
The whole Covid thing has made the whole fast food experience worse than it was (pretty impressive really).
During the demplanic, my wife and I decided to support a new local asian take away place. Wife ordered and paid for it online (which I never do). We show up to pick up our food and they insist we don't have an order. The owner came out to my truck to apologize profusely to us, I think, using the ten english words she could pronounce and would not step far enough away to let me drive off.
I was really working on being decent but finally got it across to her that I would happily starve to death on her doorstep before I ever ordered from them again and doubtless the food from her establishment was as poisoned as the product of her mother's womb.
Andy
Before someone paints me as racist or xenophobic, I understand how difficult it is to learn a foreign language, work happily with english-second-language people from all corners of the world, have travelled to numerous countries and loved the people there even though I had difficulty communicating. But... If I decided to open and manage an American dining establishment in Harbin, Mexico City, or Prague I would understand that soneone in the place would need to be fluent in the local language.
I found the thread with who the pickle perp was. I'm dying laughing over here.
They had it coming.
OutofBatt3ry
08-13-22, 20:55
read (past tense ) calm down. I got my sodas and a free burrito.
read (past tense ) calm down. I got my sodas and a free burrito.
I'm calm. If I didn't want people to get a good laugh, I'd have never taken the time to post it.
The Real question is who or why would you mix Bourbon with anything? Unless it's shit bourbon.
Had a Buddy that was gifted a Bottle of Pappy Van Winkle, He mixed it with Coke! What a waste!!
There's sipping bourbon then there's mixing bourbon. A bottle of Pappy is no mixer, that's for sure. But I was trying to convey that the only way Coke is drinkable is with bourbon, not that bourbon needs coke.
There is really only good bourbon and bad bourbon and life is too short and precious to buy bad bourbon.
I don't order out, for all of these reasons.
What I do is plan my food for the week. Sundays is F1, shooting, and cooking most of our food for the week. We are both busy, so I take care of the stuff that goes in the smoker, she takes care of other stuff. Some of the food we eat can't be dome this way but most of it takes 15 to 20 minutes to cook, so it is no big deal.
I like good food, and since I know what will really piss me off is substandard food (seems to be the norm today), then an order done wrong. So I just skip the whole process. My work week is 50 to60 hours a week, and I still get my own better tasting, better for me food done.
I don't order out, for all of these reasons.
Same here. Lazy American Slobs from whomever takes the order to the troll that delivers it. The women in my office order out almost every day.... and they still seem shocked that the orders are messed up regularly.
I either eat in the restaurant or pick it up myself so I can verify/check when I take delivery.
I worked food service, actually ran a casino kitchen. If I'm eating in, as long as its hot and right, I'm pretty chill, unless its crazy late. I am always polite, and know being a known good tipper 1) The girls WILL fight over you to be in their section and 2) They WILL make it right for you and bitch at the staff. Seen it from both angles.
When I get carry out, if its missing something minor, no big deal. But if I order a $20 large specialty pizza and a get a small cheese, because the delivery guy ****ed up the order, I don't care. I'm bitching, but friendly like. I am now known to tip well so my order is 95% of the time correct, and the one time it wasn't the 3rd party driver went back and got it fixed for me. I have 2 that are now my regulars.
Diamondback
08-15-22, 18:52
I worked food service, actually ran a casino kitchen. If I'm eating in, as long as its hot and right, I'm pretty chill, unless its crazy late. I am always polite, and know being a known good tipper 1) The girls WILL fight over you to be in their section and 2) They WILL make it right for you and bitch at the staff. Seen it from both angles.
When I get carry out, if its missing something minor, no big deal. But if I order a $20 large specialty pizza and a get a small cheese, because the delivery guy ****ed up the order, I don't care. I'm bitching, but friendly like. I am now known to tip well so my order is 95% of the time correct, and the one time it wasn't the 3rd party driver went back and got it fixed for me. I have 2 that are now my regulars.
So much this. Another trick with dine-in is get to know a few regular servers who usually do well by you, stick by them and build rapport... regularly ask about their family, always have a joke or amusing anecdote, basically nurture a business relationship that they WANT to see you come through the door because even though you may have challenging requests they actually LIKE having you around. (My regular morning sandwich shop, I even make up mini Christmas stockings of goodies for every year.) There's actually one gal at a local place I frequent who's not afraid to let the cook have it if she sees something not right... THAT's the kind of service trying to be the kind of person you'd want as a customer in your own workplace gets you. Sure, you will run into a shitbird or a completely irredeemable shop here and there, but generally treating others well and making them feel appreciated inspires them to see to it that you are served well in return.
OutofBatt3ry
08-15-22, 19:29
I'm calm. If I didn't want people to get a good laugh, I'd have never taken the time to post it.
I was laughing while reading it = )
I've learned a lot about cooking the last couple years. Jus sayin' The more I did it, the better and more efficient I got and the less it bothered me when I was done and tired.
If I'm gonna tie one on, I make sure to order a pizza ahead of time for the inevitable munchies. Occasionally get 3rd party delivery at work, if it's a weekend and I didn't prep enough, but that usually goes wrong at least some way or another. Most of the delivery drivers seem pretty godawful with following instructions. I usually roll my eyes and let it go, but I'm not picky and have no allergies. I just make a note to order from somewhere else in the future.
Typically if they give me the wrong food I’ll still eat it as long as it’s something I like. I’m in the never send food back camp.
Since the draconian shut downs we rarely eat out but when we do it’s usually a Mexican restaurant in town. Like another poster said, it’s hard to mess that up and it all tastes the same. Zero fast food with Chick-fil-A being the only exception maybe once every couple months.
Luckily I’m married to an awesome little Cajun lady that really knows how to cook lol.
P2Vaircrewman
08-17-22, 09:54
The local Popeye's is notorious for screwing up orders. After about the 10 time I when back to the counter and politely asked if there is invisible writing on my forehead that only Popeye's employees can read that says fook this mans order up.
davidjinks
08-17-22, 16:08
I work 60-80hours a week (Think skilled trade) I get paid well (enough)
At the end of the day, most days, if it's more than 12, I'm done; I'm not cooking. Once or twice a week I order out. In the past month I've had more than 3 orders that were missing 20% of the food or flat out wrong(someone else's order). I spent 2 hours on the phone tonight trying to get it corrected or at least a refund. I'm meeting with the manager at a store to get the $8 worth of bottled Cokes missing from my order. Am I a crazy asshole? First world problems?
You couldNF have sorted all that out prior to leaving said establishment? You do check your order before you leave, right?
OutofBatt3ry
08-18-22, 20:32
You couldNF have sorted all that out prior to leaving said establishment? You do check your order before you leave, right?
Food was delivered. As much as I would have appreciated a knock at the door...They just leave it then send a text 10 minutes later. I won't be ordering out anymore...except pizza..Always cash. I'll tip well if the order is correct.
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