dcmdon
02-04-09, 12:18
RESOLVED********I FINALLY got in touch with them.
This has been an unfortunate set of occurances. The gentleman I spoke with was VERY VERY appologenic. It seems they get their email and phone from COX and both have been down for several days. Their incoming phone calls have been sporatically routed to another person's phone. Crazy. They said that this screwup combined with the fact that they are CRUSHED with activity pushed them to the point where everything collapsed. OK. I can buy that.
So any way, I spoke with Frakie (a woman) and she was very helpful. I am going to do my best to remove any traces of this thread.
Don
Dear All,
I cant vouch for the quality of their products. But I can tell you that they have a terrible terrible customer service focus.
It started about a month ago when I attempted to purchase a threaded bbl for my Glock. My browser crashed right as I was waiting for the purchase confirmation to come up.
What should have been simple has become a major hassle. I emailed them and asked if the order went through. No answer after a week. So I email them again.
I followed up the next day with a phone call. Voicemail, left a message
Another week
No reply.
Another email and 5 attempts to speak with someone. Last attempt, I leave a voicemail.
3 days go by.
I fax them a letter asking them to reply any way that is convenient for them. email, phone, fax
No reply.
In the last week I've called at the begining of their business day, at the end of their business day, and a couple of times in between.
Just terrible. Its too bad, based on internet posts, it seems they have a good product at a very reasonable price.
Don
p.s. Any suggestions would be greatly appreciated. I dont know if I should purchase another bbl elsewhere, or if my bbl is on order.
This has been an unfortunate set of occurances. The gentleman I spoke with was VERY VERY appologenic. It seems they get their email and phone from COX and both have been down for several days. Their incoming phone calls have been sporatically routed to another person's phone. Crazy. They said that this screwup combined with the fact that they are CRUSHED with activity pushed them to the point where everything collapsed. OK. I can buy that.
So any way, I spoke with Frakie (a woman) and she was very helpful. I am going to do my best to remove any traces of this thread.
Don
Dear All,
I cant vouch for the quality of their products. But I can tell you that they have a terrible terrible customer service focus.
It started about a month ago when I attempted to purchase a threaded bbl for my Glock. My browser crashed right as I was waiting for the purchase confirmation to come up.
What should have been simple has become a major hassle. I emailed them and asked if the order went through. No answer after a week. So I email them again.
I followed up the next day with a phone call. Voicemail, left a message
Another week
No reply.
Another email and 5 attempts to speak with someone. Last attempt, I leave a voicemail.
3 days go by.
I fax them a letter asking them to reply any way that is convenient for them. email, phone, fax
No reply.
In the last week I've called at the begining of their business day, at the end of their business day, and a couple of times in between.
Just terrible. Its too bad, based on internet posts, it seems they have a good product at a very reasonable price.
Don
p.s. Any suggestions would be greatly appreciated. I dont know if I should purchase another bbl elsewhere, or if my bbl is on order.