SuicideHz
01-03-07, 20:38
Well, today after 6 or more weeks and over 14 calls to Smith and Wesson, I will be getting my money back.
Here's the original thread: https://www.m4carbine.net/showthread.php?t=2190
Last night I called and spoke with Dave (for the 9th time) and said "You have had my gun for 6 weeks." Gave him the info. He says "yeah, we've had that one too long..." Same thing he's said the last 8 times I've called.
Told him a few of the problems again and said "you know what, I don't want to complain to you anymore. I have spoken with you before and noone is doing any work. Do you have someone I can talk with about getting my money back?"
He offered to put me to his supervisor's voicemail. I left Kate a message and told her I was very unhappy and I think at this point I just want a full refund.
She called me today. She said she had the gun in front of her and said "yeah, we've had it for way too long." I said "yeah, that's what Dave said the last 7 or 8 times."
She said at this point they won't fix all of my complaints. I asked which they would have addressed. She said "the list is too long. I can't read through it now." WTF?!?!
I said "Well, had you gotten to it, what would you have fixed?" She said they would have fixed the wear on the frame from the slide stop. I said I was surprised they wouldn't have called that normal wear and tear. She said no, it isn't right. I asked about the ridiculously loose trigger and she said maybe. I then asked about the uneven frontstrap serrations and she said "probably not." I asked about the gouges int the barrel lugs and she said "probably not." I would take that to mean I would have gotten a new barrel- no "fixing involved."
She said she thinks at this point it would be best to refund my money. She asked how I purchased it. I told her I ordered it through my dealer. She said that wasn't a good way to purchase a pistol because I wouldn't be able to examine it first...
I asked her a few more questions. She had already contacted the higher ups and they told her to refund my money but she took the opportunity to be a B#$%^ for a few minutes.
She said she'd refund my money and needed a receipt. I told her it was actually tucked in the top compartment. She said "no, there's no receipt in here." I said "yeah there is." Well, it only took her that 2 seconds to actually look and find it. It was there. It just said "paid in full." She told me that and I said "I was afraid that's all it said." She said, and get this "I'LL WRITE DOWN $500." and I can't tell if it was a funny joke or not. It was NOT the time to joke after the BITCHINESS I got from her and she said nothing but that. No giggle or "sorry, couldn't help it."
I told her it was $775 out the door, taxes included. She said they'd get me a check in 2 weeks.
What a load of SHIT.
She said "In the mean time, I'd suggest when you buy your next SW, you handle it before purchasing." Guess what I told her?
You got it. I told her "Don't worry Kate. I will NEVER buy another Smith and Wesson gun again. I thought about a 9mm M&P and was looking forward to the M&P45 but will buy an HK45 instead." I also told her "I bought a SA recently, sight unseen and cannot be any happier with it. SW and I will never do business again."
I'm not exaggerating or making anything up.
Does anyone have any contact info for higher-ups at SW?
I think some more people need to know how she chose to treat this last conversation. Obviously SW decided to refund my money, but I'm sure her boss did not want her opening her pie hole like she did.
Here's the original thread: https://www.m4carbine.net/showthread.php?t=2190
Last night I called and spoke with Dave (for the 9th time) and said "You have had my gun for 6 weeks." Gave him the info. He says "yeah, we've had that one too long..." Same thing he's said the last 8 times I've called.
Told him a few of the problems again and said "you know what, I don't want to complain to you anymore. I have spoken with you before and noone is doing any work. Do you have someone I can talk with about getting my money back?"
He offered to put me to his supervisor's voicemail. I left Kate a message and told her I was very unhappy and I think at this point I just want a full refund.
She called me today. She said she had the gun in front of her and said "yeah, we've had it for way too long." I said "yeah, that's what Dave said the last 7 or 8 times."
She said at this point they won't fix all of my complaints. I asked which they would have addressed. She said "the list is too long. I can't read through it now." WTF?!?!
I said "Well, had you gotten to it, what would you have fixed?" She said they would have fixed the wear on the frame from the slide stop. I said I was surprised they wouldn't have called that normal wear and tear. She said no, it isn't right. I asked about the ridiculously loose trigger and she said maybe. I then asked about the uneven frontstrap serrations and she said "probably not." I asked about the gouges int the barrel lugs and she said "probably not." I would take that to mean I would have gotten a new barrel- no "fixing involved."
She said she thinks at this point it would be best to refund my money. She asked how I purchased it. I told her I ordered it through my dealer. She said that wasn't a good way to purchase a pistol because I wouldn't be able to examine it first...
I asked her a few more questions. She had already contacted the higher ups and they told her to refund my money but she took the opportunity to be a B#$%^ for a few minutes.
She said she'd refund my money and needed a receipt. I told her it was actually tucked in the top compartment. She said "no, there's no receipt in here." I said "yeah there is." Well, it only took her that 2 seconds to actually look and find it. It was there. It just said "paid in full." She told me that and I said "I was afraid that's all it said." She said, and get this "I'LL WRITE DOWN $500." and I can't tell if it was a funny joke or not. It was NOT the time to joke after the BITCHINESS I got from her and she said nothing but that. No giggle or "sorry, couldn't help it."
I told her it was $775 out the door, taxes included. She said they'd get me a check in 2 weeks.
What a load of SHIT.
She said "In the mean time, I'd suggest when you buy your next SW, you handle it before purchasing." Guess what I told her?
You got it. I told her "Don't worry Kate. I will NEVER buy another Smith and Wesson gun again. I thought about a 9mm M&P and was looking forward to the M&P45 but will buy an HK45 instead." I also told her "I bought a SA recently, sight unseen and cannot be any happier with it. SW and I will never do business again."
I'm not exaggerating or making anything up.
Does anyone have any contact info for higher-ups at SW?
I think some more people need to know how she chose to treat this last conversation. Obviously SW decided to refund my money, but I'm sure her boss did not want her opening her pie hole like she did.