Ak44
10-21-09, 16:14
A little run down of what I went through to get this thing...After reading about it and seeing how highly praised it was as a 1911 on the other forums (kinda like a Unicorn of the 1911's) I decided to buy it. My shop placed the order the last day of September 2008, Deb told me it would be a 8 month wait which is normal. A few months later I got bored and decided to email Deb at the Custom Shop to see what the status was of the gun, she acknowledge me by saying that there was no order on file and to contact my FFL. I talk to my Shop and they said they ordered it and they contacted Deb. Apparently Deb would only talk to my shop and not me as an individual and gave them the order number. Fast forward to 8months from Sept. Now it's May and I'm excited to receive this thing and shoot it, I call Deb no such luck. I try emailing her, no such luck. My buddy who is a 1911 fan from the Shop calls and leaves a message. She returns the call and says it's going to be 10months instead of 8months. This is fine whats another 2 months I say...
Now 2months later (July, total of 10months so far) I call Deb, email, leave messages. Finally she returns my email and says that it's going to be Oct time frame. Unfortunately Mr Walter Birdsong, who does the finishes (Black T) for the Professional 1911's passes away. I understood that it might be a certain delay due to the passing of Mr Birdsong, so I wait til Oct. Finally Oct comes, I contact Deb (again with emails and messages) she gets back and says that my gun is ready to ship and that they need my billing info (which means my shop has to give them their payment info). I contact my shop and they contact her all is well...I'm expecting this gun in a few days. My shop is billed and I'm buying grips for the new pistol. A week goes by since Deb said they would ship it out. I get anxious and contact her. She gets back to me via email and says that there was a error in the computer inventory and that there was no gun to ship out. At this point I'm upset but I don't voice my anger. Deb tells me to contact her at the end of Nov for another batch of Pros. It really bothered me that they never contacted me to get the payment information or the fact that there was an error in the system. She says she will recredit the money to my shop while we wait for the next batch.
I email her at the end of Nov and she says that the Pros are at Birdsong and Assoc waiting to be coated with Black T and that I should expect the gun in 2weeks. Finally I am relieved and excited. Now 2 weeks have passed and the gun arrived at the shop. I had received a phone call in the morning from my buddy at the shop saying that the 1911 had arrived. It had taken 1 Year 2 Months and 14 Days to receive this gun from the Custom Shop. I had always heard great things about Springfield's Custom Shop and their customer service. It was difficult to get a hold of Deb and email is by far the best way to get in contact because she never really returned call. I always doubted myself for getting this gun but after handling it I changed my tune and probably would do it all over again. I can't wait to take actual possession and shoot this bad boy...More pics and range report to come. Thanks for the headaches and great looking pistol Springfield! :D:D:D:cool::cool::cool:
Now 2months later (July, total of 10months so far) I call Deb, email, leave messages. Finally she returns my email and says that it's going to be Oct time frame. Unfortunately Mr Walter Birdsong, who does the finishes (Black T) for the Professional 1911's passes away. I understood that it might be a certain delay due to the passing of Mr Birdsong, so I wait til Oct. Finally Oct comes, I contact Deb (again with emails and messages) she gets back and says that my gun is ready to ship and that they need my billing info (which means my shop has to give them their payment info). I contact my shop and they contact her all is well...I'm expecting this gun in a few days. My shop is billed and I'm buying grips for the new pistol. A week goes by since Deb said they would ship it out. I get anxious and contact her. She gets back to me via email and says that there was a error in the computer inventory and that there was no gun to ship out. At this point I'm upset but I don't voice my anger. Deb tells me to contact her at the end of Nov for another batch of Pros. It really bothered me that they never contacted me to get the payment information or the fact that there was an error in the system. She says she will recredit the money to my shop while we wait for the next batch.
I email her at the end of Nov and she says that the Pros are at Birdsong and Assoc waiting to be coated with Black T and that I should expect the gun in 2weeks. Finally I am relieved and excited. Now 2 weeks have passed and the gun arrived at the shop. I had received a phone call in the morning from my buddy at the shop saying that the 1911 had arrived. It had taken 1 Year 2 Months and 14 Days to receive this gun from the Custom Shop. I had always heard great things about Springfield's Custom Shop and their customer service. It was difficult to get a hold of Deb and email is by far the best way to get in contact because she never really returned call. I always doubted myself for getting this gun but after handling it I changed my tune and probably would do it all over again. I can't wait to take actual possession and shoot this bad boy...More pics and range report to come. Thanks for the headaches and great looking pistol Springfield! :D:D:D:cool::cool::cool: