whiterabbit05
11-16-09, 11:34
The following are the emails I exchanged with Blackhawk! CS recently. Turn around was less than a day.
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Dear Blackhawk,
I purchased my Tempest II hydration pack a couple of months ago and just now got to using it. My order number was "xxxxx".
When I filled it with water, it started to leak out of the neck area of the cap. It seems that there should be an o-ring there to help create a tight seal but it is missing.
May I please receive a replacement o-ring or cap? The color of my hydration pack is coyote tan.
My shipping address is:
xxxx xxxx
xxxx xxxx
xxxx xxxx
Thank you very much.
Sincerely,
xxxx
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Sorry for the inconvenience. A new bite valve is on the way to you, it has an o-ring on it. This should work for you.
If not let us know and we will fix the problem.
Thank you.
Dwyane Taylor
Territory Sales Representative
BLACKHAWK!
6160 Commander Pkwy
Norfolk , VA 23502 U.S.A.
Phone: 757-436-3101 ext: 3264
Fax: 888-830-2013
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Sorry for the confusion, but the bite valve is fine, it's the screw on cap with lanyard that closes off the hydration pack that seems to be missing an o-ring. The color is coyote tan.
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OK, I changed it, however, you will receive both at no charge. You may need it in the future.
Dwyane Taylor
Territory Sales Representative
BLACKHAWK!
6160 Commander Pkwy
Norfolk , VA 23502 U.S.A.
Phone: 757-436-3101 ext: 3264
------------------------------------------------------------------------
Big THUMBS UP to Blackhawk's CS!!!
------------------------------------------------------------------------
Dear Blackhawk,
I purchased my Tempest II hydration pack a couple of months ago and just now got to using it. My order number was "xxxxx".
When I filled it with water, it started to leak out of the neck area of the cap. It seems that there should be an o-ring there to help create a tight seal but it is missing.
May I please receive a replacement o-ring or cap? The color of my hydration pack is coyote tan.
My shipping address is:
xxxx xxxx
xxxx xxxx
xxxx xxxx
Thank you very much.
Sincerely,
xxxx
------------------------------------------------------------------------
Sorry for the inconvenience. A new bite valve is on the way to you, it has an o-ring on it. This should work for you.
If not let us know and we will fix the problem.
Thank you.
Dwyane Taylor
Territory Sales Representative
BLACKHAWK!
6160 Commander Pkwy
Norfolk , VA 23502 U.S.A.
Phone: 757-436-3101 ext: 3264
Fax: 888-830-2013
------------------------------------------------------------------------
Sorry for the confusion, but the bite valve is fine, it's the screw on cap with lanyard that closes off the hydration pack that seems to be missing an o-ring. The color is coyote tan.
------------------------------------------------------------------------
OK, I changed it, however, you will receive both at no charge. You may need it in the future.
Dwyane Taylor
Territory Sales Representative
BLACKHAWK!
6160 Commander Pkwy
Norfolk , VA 23502 U.S.A.
Phone: 757-436-3101 ext: 3264
------------------------------------------------------------------------
Big THUMBS UP to Blackhawk's CS!!!