docmcb
02-11-10, 20:58
I just wanted to thank Troy for his help with a recent problem.
I was installing a MCTAR-20 2 piece free float quad railed carbine hand guard on a new S&W M&P15 when I apparently over torqued one of the 4 main clamping screws that secure the base of the hand guard to the barrel nut. I stripped out the threads in the aluminum.
I emailed customer service through the form on their web site and I got a reply from Troy over the weekend, promising to send me out a replacement part. I didn't claim it was defective, I didn't say it was their fault, in fact I was kicking myself in the butt for over torquing the threads and was inquiring how to buy the replacement part that I damaged.
A couple days later I received a new MCTAR-20 at my home via UPS for no charge.
WOW. Thanks Troy, and I am sold on MI products. (This was not my first MI product, I probably have a dozen of their products already).
I was installing a MCTAR-20 2 piece free float quad railed carbine hand guard on a new S&W M&P15 when I apparently over torqued one of the 4 main clamping screws that secure the base of the hand guard to the barrel nut. I stripped out the threads in the aluminum.
I emailed customer service through the form on their web site and I got a reply from Troy over the weekend, promising to send me out a replacement part. I didn't claim it was defective, I didn't say it was their fault, in fact I was kicking myself in the butt for over torquing the threads and was inquiring how to buy the replacement part that I damaged.
A couple days later I received a new MCTAR-20 at my home via UPS for no charge.
WOW. Thanks Troy, and I am sold on MI products. (This was not my first MI product, I probably have a dozen of their products already).