IT Computer Problem Reporting Form

[TXBSAFH]

Computer Problem Report Form

1. Describe your problem: ____________________________________________________________________________________

2. Now, describe the problem accurately: ________________________________________________________________________

3. Speculate wildly about the cause of the problem: ________________________________________________________________

4. Problem Severity: A. Minor__ B. Minor__ C. Minor__ D. Trivial__

5. Nature of the problem: A. Locked Up__ B. Frozen__ C. Hung__ D. Strange Smell__

6. Is your computer plugged in? Yes__ No__

7. Is it turned on? Yes__ No__

8. Have you tried to fix it yourself? Yes__ No__

9. Have you made it worse? Yes__

10. Have you had "a friend" who "Knows all about computers" try to fix it for you? Yes__ No__

11. Did they make it even worse? Yes__

12. Have you read the manual? Yes__ No__

13. Are you sure you've read the manual? Maybe__ No__

14. Are you absolutely certain you've read the manual? No__

15. If you read the manual, do you think you understood it? Yes__ No__

16. If 'Yes' then explain why you can't fix the problem yourself. __________________________________________________________

17. What were you doing with your computer at the time the problem occurred? ____________________________________________

l8. If you answered 'nothing' then explain why you were logged in? _______________________________________________________

l9. Are you sure you aren't imagining the problem? Yes__ No__

20. Does the clock on your home VCR blink 12:00? Yes__ What's a VCR?__

21. Do you have a copy of 'PCs for Dummies'? Yes__ No__

22. Do you have any independent witnesses to the problem? Yes__ No__

23. Do you have any electronics products that DO work? Yes__ No__

24. Is there anyone else you could blame this problem on? Yes__ No__

25. Have you given the machine a good whack on the top? Yes__ No__

26. Is the machine on fire? Yes__ Not Yet__

27. Can you do something else instead of bothering me? Yes__

[Spiffums]

I have never got a PC that had a manual that told me how to run it.


But that was funny :D

[LMarshall73]

One of our IT guys told me that 99% of the repairs they have to do with laptops issued to field personnel can be traced back to porn sites and/or files.

That checklist certainly identifies any PEBCAK errors. You know, Problem Exists Between Chair And Keyboard. :D

[HiggsBoson]

One of our IT guys told me that 99% of the repairs they have to do with laptops issued to field personnel can be traced back to porn sites and/or files.

That checklist certainly identifies any PEBCAK errors. You know, Problem Exists Between Chair And Keyboard. :D

Another favorite of IT workers is the ID-10-T error...;)

[Spiffums]

That is why I don't use a laptop for porn........................... that is what my desktop is for and well gaming. :p

[LMarshall73]

That is why I don't use a laptop for porn........................... that is what my desktop is for and well gaming. :p

Hey, ya gotta do what ya gotta do! It is hard to fly with a desktop though... :eek:

[LMarshall73]

Another favorite of IT workers is the ID-10-T error...;)

I'll have to remember that one...

[sl4mdaddy]

Another favorite of IT workers is the ID-10-T error...;)

Roger that.

[EzGoingKev]

I have yet to work at a place that had an IT guy that was worth a nickle.

90% of the time you see them they are just hanging around BS'ing with people about anything but work but when you ask them about your issue they tell you how busy they are and will get to it when they can.

[dcollect]

That is accurate, especially speculating wildly about the problem. That is when the phone gets set down and they talk to my desk.

[PdxMotoxer]

Some "in the field" get this. others may not.
I mean in general most of you are somewhat computer literate
(you are here and reading this)
But many times you enter offices/workplaces where some are not.
(and i mean just don't get it)

example:
We were getting away from 3278 terminals and into PCs with a terminal program that emulated the 3278.

We had a user getting used to the 3278 emulation on her new computer, and 'PA2' was used quite a bit, which was mapped to the center 'Page Down' key.

To help her, I penciled 'PA2' just below the key on the keyboard. When she called one day to say that her form wouldn't submit when she pressed PA2, I went up to try to figure out what was wrong, and had her start a new form.

When she filled the form out, she went to press 'PA2', and was pressing the pencil mark!

;)

[No.6]

I've had people ask which one is the "any" key.
Honestly some people should not be entrusted with technology. Any technology that is more advanced than a knife (fixed blade of course), a hammer, and a spoon.

[PdxMotoxer]

I've had people ask which one is the "any" key.
Honestly some people should not be entrusted with technology. Any technology that is more advanced than a knife (fixed blade of course), a hammer, and a spoon.
Right here... lol
http://www.ahajokes.com/cartoon/anykey.jpg

[Cruncher Block]

I'm very fortunate to have run the gamut in IT -- from phone support tech to manager.

Certainly, users with above-average cluelessness are real. I've seen them. However, that is nothing compared to the software I see released with above-average crappiness. I mean, at least the user might have the excuse of not being expected to know that Ctrl-Alt-Del does something.

Some poor soul buys a PC to get on the web, only to encounter some obnoxious, focus-grabbing, CPU-soaking Javascript pop-up adware telling him or her that their PC is infected because Obama wants you to lose weight with a secret to whiter teeth that the Army doesn't want you to know about.... you get the idea. Then you click one wrong thing and you're screwed royally with constant pop-ups no matter what. You call for help and find out the only solution is to reinstall everything.

And that's assuming you didn't REALLY screw up and download a trojan or virus that spams everyone in your address book or grants remote access to some scumbag who grabs all the identity info he can get. I have a hard time imagining a punishment for these S.O.B.s that would be fitting but wouldn't violate all sorts of cruel and unusual punishment precedents and international human rights treaties.

Just to be clear -- I'm against government action to make the internet "safer". I actually trust the .gov less than the lowlifes who prey on the users -- at least I can discern the intent and tactics of the lowlifes and avoid them. But I still wouldn't mind seeing their lowlife typing fingers broken... one at a time... with a pliers.

[nolacola]

lol this is awesome.