seanhagerty
11-23-10, 20:58
I am in the midst of a serious case of BRD. I have been buying parts for my second AR, attempting something a little more long range than my current AR which was a mismatch of stuff with no real purpose other than to build an AR.
For this build, I have purchased a BCM upper, and just ordered a stripped lower from RGuns. Next on the line up was a 20" SS bull barrel. It just so happened there was a thread on this forum speaking to where to find a barrel. I looked over all the links and found one for JSE Surplus. I went and looked at their webpage and liked their DelTon 20" ss bull. The picture even showed it had the gas block attached. The verbiage said it was a "20 inch bull barrel with gas block." Here is the website for the barrel. I ordered this, as this was exactly what I wanted.
I received the shipment usps. The box was undamaged. I opened it up, and found the long barrel wrapped securely. I unwrapped it, and immediately found the barrel did NOT have a gas block. I was dissapointed to say the least. I put the barrel back in the box, expecting to be told to send this back to the vendor. I then sent them an email, and called and left a voice mail. (I didnt get the box until late friday night when I returned from a trip.)
Monday morning I called JSE Surplus, and explained the situation. The gentleman on the phone explained the gas block was not supposed to be attached to the barrel when shipped, but was included in the packaging in the box. I went and inspected the box. There was not a gas block inside. I called them back, and spoke to the same gentleman. He asked me to hold on and transfered me to a lady. (I can not remember her name, but wish I could.) I explained that I did not recieve a gas block. She said "Sean, I don't know what to tell you, we put one in there." She also ssaid they would not send me one because in their position, they already had. I could not believe what I had just heard, I said, "Let me be clear, I ordered a barrel with a gas block, and did not receive one. And you are telling me You sent it and its my tough luck?" She said, we sent it, we had three different people inspect that package and it was there. We had one more round of I didnt receive it/we sent it. Then I told her i thought her company had poor customer service and hung up.
I was mad to say the least. The more I thought about it the madder I got. I know, I know. A gas block only costs 30 bucks, but it was the principal of the thing. I felt like I had been robbed and she (the JSE Rep) basically told me "tough, but we arent doing anything!".
So, I decided I would see if Del Ton liked having their name associated with a company that has that kind of customer service. After all, I did purchase a DelTon barrel. I called and asked to speak with their customer service. I was connected with Laura at Del Ton. I explained the situation, and how they had nothing to do with this EXCEPT their name was associated with a company that treated their customers like this. Laura sounded very dissapointed that a customer was treated like this, even if it wasnt their customer. She even offered to call JSE and see if she could persuade them to send me a gas block. Anyway, I discussed the barrel and break in procedures and thanked her and hung up.
Two hours later I decided I wanted a gas block, gas tube, tube roll pin, and stock. So, I called DelTon and ordered those items. I actually feel pretty good about it cause Laura discussed each and every part and made sure it did exactly what I wanted it to do.
So, here we have two companies and two different takes on customer service. I will NEVER spend another penny with JSE Surplus and will encourage others not to. I WILL spend money with DelTon and tell folks about what their customer service is like.
For this build, I have purchased a BCM upper, and just ordered a stripped lower from RGuns. Next on the line up was a 20" SS bull barrel. It just so happened there was a thread on this forum speaking to where to find a barrel. I looked over all the links and found one for JSE Surplus. I went and looked at their webpage and liked their DelTon 20" ss bull. The picture even showed it had the gas block attached. The verbiage said it was a "20 inch bull barrel with gas block." Here is the website for the barrel. I ordered this, as this was exactly what I wanted.
I received the shipment usps. The box was undamaged. I opened it up, and found the long barrel wrapped securely. I unwrapped it, and immediately found the barrel did NOT have a gas block. I was dissapointed to say the least. I put the barrel back in the box, expecting to be told to send this back to the vendor. I then sent them an email, and called and left a voice mail. (I didnt get the box until late friday night when I returned from a trip.)
Monday morning I called JSE Surplus, and explained the situation. The gentleman on the phone explained the gas block was not supposed to be attached to the barrel when shipped, but was included in the packaging in the box. I went and inspected the box. There was not a gas block inside. I called them back, and spoke to the same gentleman. He asked me to hold on and transfered me to a lady. (I can not remember her name, but wish I could.) I explained that I did not recieve a gas block. She said "Sean, I don't know what to tell you, we put one in there." She also ssaid they would not send me one because in their position, they already had. I could not believe what I had just heard, I said, "Let me be clear, I ordered a barrel with a gas block, and did not receive one. And you are telling me You sent it and its my tough luck?" She said, we sent it, we had three different people inspect that package and it was there. We had one more round of I didnt receive it/we sent it. Then I told her i thought her company had poor customer service and hung up.
I was mad to say the least. The more I thought about it the madder I got. I know, I know. A gas block only costs 30 bucks, but it was the principal of the thing. I felt like I had been robbed and she (the JSE Rep) basically told me "tough, but we arent doing anything!".
So, I decided I would see if Del Ton liked having their name associated with a company that has that kind of customer service. After all, I did purchase a DelTon barrel. I called and asked to speak with their customer service. I was connected with Laura at Del Ton. I explained the situation, and how they had nothing to do with this EXCEPT their name was associated with a company that treated their customers like this. Laura sounded very dissapointed that a customer was treated like this, even if it wasnt their customer. She even offered to call JSE and see if she could persuade them to send me a gas block. Anyway, I discussed the barrel and break in procedures and thanked her and hung up.
Two hours later I decided I wanted a gas block, gas tube, tube roll pin, and stock. So, I called DelTon and ordered those items. I actually feel pretty good about it cause Laura discussed each and every part and made sure it did exactly what I wanted it to do.
So, here we have two companies and two different takes on customer service. I will NEVER spend another penny with JSE Surplus and will encourage others not to. I WILL spend money with DelTon and tell folks about what their customer service is like.