+1 Stag Arms customer service

[jncryer]

RE: thread: https://www.m4carbine.net/showthread.php?t=78456

Called them up, explained the problem. No questions asked, they emailed me an RA shipping label via UPS and had a repaired upper, with my BUIS sighted in (based on my observations from a rudimentary eyes-only bore-sighting), back to me in 2 weeks flat. Considering I'm on the other side of the country from them, thats pretty much all ship time.

Havent taken it to the range, yet, but you can bet thats high on the priority list.

After reading some users' experiences with warrantee service from some manufacturers (IE CMMG), I was apprehensive about the prospect of them honoring a warrantee on a gun that I bought pre-owned, but they didn't even seem to care about it.

A+ in my book.

Anyways, thanks for those who suggested I call them up anyways.

[Mac5.56]

I am not doubting your experience but I would suggest taking the gun to the range before you give them an A+.

[devildogljb]

Glad to see they fixed it for you. But stag hasnt been known for quality. But if it works for you then great. Make sure every thing is staked properly etc. But don't be supprised if you have more problems down the road. Just out of curiosity how much did you end up paying for the rifle and did you buy it off a guy privately or off of a gun shop.

[jncryer]

Just out of curiosity how much did you end up paying for the rifle and did you buy it off a guy privately or off of a gun shop.

$900 from a shop. Flattop with removable carry-handle came w 3 pmags, samson FF quadrail, and some generic foregrip.

Looking around since, I've seen better deals and i've seen worse. Considering building one up as time goes along, and selling this one off after time.

[theblackknight]

Glad to see they fixed it for you. But stag hasnt been known for quality. But if it works for you then great. Make sure every thing is staked properly etc. But don't be supprised if you have more problems down the road. Just out of curiosity how much did you end up paying for the rifle and did you buy it off a guy privately or off of a gun shop.

I was one of those OPPS buyers 3 years ago, but my stag hasnt done anything but work well. Ive got 7000 thru it, and i have no reason not to trust it.

Im gonna run it till things break, then throw in a barrel and BCG from bravo.

[fdxpilot]

Lots of people get a chance to experience Stag's customer service. That's not necessarily the mark of a quality company.
Over on 68forums.com, over 40% of Stag 6.8SPC owners (including myself) who answered the poll had feeding problems with their rifles. Stag had been refusing to use M4 ramps, which are almost mandatory with the 6.8SPC. They also had a big batch of barrels that were marked and marketed as 1 in 11 twist, but were measured at 1 in 10. So lots of folks got to talk to "Dave," who seems to be their main CS guy.

[devildogljb]

I was one of those OPPS buyers 3 years ago, but my stag hasnt done anything but work well. Ive got 7000 thru it, and i have no reason not to trust it.

Im gonna run it till things break, then throw in a barrel and BCG from bravo.

All I'm saying is they are not known for quality. I'll leave it at that. I'm sure if you do some searching on here you'll see what I mean. But I'm glad to hear it's working great for you

[jncryer]

...Stag had been refusing to use M4 ramps, ...

I noticed this and was disappointed.

[decodeddiesel]

$900 from a shop. Flattop with removable carry-handle came w 3 pmags, samson FF quadrail, and some generic foregrip.

Looking around since, I've seen better deals and i've seen worse. Considering building one up as time goes along, and selling this one off after time.

Yikes.

So from what I remember about Stag is

no M4 feed ramps
1 in 9" twist
4140 barrel steel
piss poor carrier key staking
wrong carrier key bolts
no HP/MPI testing on the barrel or the bolt
wrong extractor insert
wrong extractor spring
commercial receiver extension (I might be wrong about this, but I don't think so)
improperly staked receiver end plate
carbine buffer
non-F marked front sight


For damn near the same price or just little bit more you could have gotten a Colt 6920, an LMT Defender 2000, a BCM Carbine, a Daniel Defense Carbine, etc. none of which would have any of the deficiencies which I mentioned here.

I will tell you like it is, you got ripped off and then some.

[jncryer]

Yikes, indeed. I know there are a lot of people out there like yourself that cant help but want to point out (and usually exaggerate) the misfortune of others, but try to keep it in check a little.

Half the stuff you posted is erroneous (I have a mil-spec buffer tube, f-stamped FSB), most of the rest isn't quantitative or substantive ("wrong" this, "wrong" that, "wrong" etc, "piss-poor" somethin else... call me naive if you want, but it seems logical that if a company was in the habit of products which contained such a high percentage of "wrong" components as you suggest, they wouldn't be a company for long, especially in an industry like this).

I feel very comfortable with the amount I spent on this rifle, and despite my relative lack of experience with this type of firearm, I'm not a complete idiot. As is my habit, I did do some research before committing the purchase. I would have preferred to have done more before hand, but the circumstances dictated to the contrary.

Will I admit that this rifle isnt the collaboration of all the industry's hardest-testing, best performing, least failing parts available for the lowest price in the world? Yeah. I kinda already did. If nothing else, its evident in the need to send it into warranty repair before putting a significant amount of ammo through it.

Having had a little more exposure to this weapon and its mechanics, I realize there are more efficient and reliable brands and components out there at comparable prices. The point of my thread here is to acknowledge that Stag Arms at least stands behind their product (which is more than can be said about some other manufacturers). Will I buy another Stag in the future? Maybe. We'll see in a few thousand rounds how everything holds up.


Yikes.

So from what I remember about Stag is

no M4 feed ramps
1 in 9" twist
4140 barrel steel
piss poor carrier key staking
wrong carrier key bolts
no HP/MPI testing on the barrel or the bolt
wrong extractor insert
wrong extractor spring
commercial receiver extension (I might be wrong about this, but I don't think so)
improperly staked receiver end plate
carbine buffer
non-F marked front sight


For damn near the same price or just little bit more you could have gotten a Colt 6920, an LMT Defender 2000, a BCM Carbine, a Daniel Defense Carbine, etc. none of which would have any of the deficiencies which I mentioned here.

I will tell you like it is, you got ripped off and then some.

[decodeddiesel]

Yikes, indeed. I know there are a lot of people out there like yourself that cant help but want to point out (and usually exaggerate) the misfortune of others, but try to keep it in check a little.

First let me say that I am happy that Stag has good CS. At least this way when (not if) your rifle breaks they will stand behind it. I have found that some major manufactures (cough...HK...cough) have less than satisfactory CS. Still what I said about your rifle stands.

I am not attacking you, nor am I trying to embarrass you. However it is posts like yours that lead people to believe Stag is a "good" AR and that is simply not the case.


Half the stuff you posted is erroneous (I have a mil-spec buffer tube, f-stamped FSB), most of the rest isn't quantitative or substantive ("wrong" this, "wrong" that, "wrong" etc, "piss-poor" somethin else...

No Sir, half the "stuff" I posted is not erroneous. You mentioned 2 items out of a list of 12 defiencies which mentioned. Further more these 2 items are among the least troublesome of the whole list. Things like M4 ramps, barrel steel, proofing, etc. are basically non-correctable (without replacing the whole upper) and all add to to your rifle being sub-standard. I admit my data might be dated and I even mentioned that I am not sure if they are STILL using commercial buffer tubes, or are using milspec now, however the truth of the matter still stands.

Industry standards, Armorers manuals, Technical Data Packages, etc. all dictate when something is simply wrong or improperly done. Your Stag fails in most of the essential categories. If you don't like it, tough shit. I am sorry, you should have done your homework and bought something else.


...call me naive if you want, but it seems logical that if a company was in the habit of products which contained such a high percentage of "wrong" components as you suggest, they wouldn't be a company for long, especially in an industry like this).

Stag, and other companies like it stay in business simply due to ignorance and mis-information, leading people like you to purchase them not realizing they bought a turd. Sorry, but that's what your rifle is, a turd.


I feel very comfortable with the amount I spent on this rifle, and despite my relative lack of experience with this type of firearm, I'm not a complete idiot. As is my habit, I did do some research before committing the purchase. I would have preferred to have done more before hand, but the circumstances dictated to the contrary.

No one called you an idiot, but you made a lousy choice. The market is flooded with MUCH better AR rifles and if you had bothered to do any research here at all before you purchased you would have realized that.

In the end if all you bought the rifle for was to shoot some dirt, pop a box or 2 of ammo every 6 months, and show off to your buddies at a BBQ then great, glad you are happy. If you plan on doing anything more serious than this then you made a bad decision.

[jncryer]

First let me say that I am happy that Stag has good CS. At least this way when (not if) your rifle breaks they will stand behind it. I have found that some major manufactures (cough...HK...cough) have less than satisfactory CS. Still what I said about your rifle stands.

I am not attacking you, nor am I trying to embarrass you. However it is posts like yours that lead people to believe Stag is a "good" AR and that is simply not the case.



Again, you're getting vague and lacking substance in what you say. You're making a lot of assumptions, and trying to lead others to do the same. Stag is a "Good" AR... for some. This isn't a duty rifle. I'm not LEO or MIL; its not my job to bust this rifle to pieces in the process of hunting armed men. Nor do I need it to deplete the world's supply of 5.56. It's not that crucial of a lifeline for me, and as such, it's components wont see as much stress.

What you're apparently saying is that anything that cant stand up to eternal "sandbox" conditions, or anything that cant make .25" groups at 300 is worthless. The thought behind this, again, is erroneous.

Also, you seem to make a point of guaranteeing that my rifle will break at some point. It's my understanding that everything breaks or wears down over time. (Will your rifle components never wear down? thats neat.)


In the end if all you bought the rifle for was to shoot some dirt, pop a box or 2 of ammo every 6 months, and show off to your buddies at a BBQ then great, glad you are happy. If you plan on doing anything more serious than this then you made a bad decision.

So, here, (finally) you stop "shooting" and "ask questions": "What is he using this rifle for?" should have come up earlier today, but it didn't. As I pointed out earlier, it either doesn't matter to you, or you just assumed that everyone in the world has to have the same criteria for everything as you do.

While my purchase was not recreational in nature (BBQ conversation piece? Really?), its not requisite that I place the same demanding requirements on my rifle as you (apparently) do on yours. My rifle isnt intended to be the only thing to stand between me and hundreds of thousands of taliban/zombies/inmates/etc. Hopefully, these means I'll have time to work things out with customer service while I use something else in the meantime to fill the role of this rifle while its repaired.


No one called you an idiot... No. Not in so many words. But you did call me ignorant, something which I am not. You did tell me that I didn't do my "homework", something which I did (to the extent that the circumstances permitted. I mentioned this above already...). You did blame me (or rather people like me) for forming opinions that differ from your own. (so?)

As I mentioned before: I made the best decision with what I had available, within the constraints imposed on me at the time. What I said about my rifle still stands, and I reaffirm after careful observation that it is not a turd.

My purpose in starting this thread was to acknowledge that Stag Arms has good customer service. For whatever reason, you decided it was necessary for you to come in here and save the world from my misinformation. Your input hasn't changed the fact that Stag has good CS. You haven't changed my mind about my reasoning for purchasing the rifle when/how/why I did. You haven't made me feel like I "made a lousy choice".

If you don't like that, then "tough shit." There's no need for any more of your negativity, degradations, or insults. You don't need to come back to this thread anymore. In fact, you've managed to make quite a mess of it already.

[Iraqgunz]

This thread has run its' course.