Can't access a NEW forum member's feedback page

I was contacted by a new member, Rabbits, in regards to some items I have for sale.

As with all new accounts, I clicked on his name to look at his EE feedback. When clicking on his name, then profile link, I get a warning of "You do not have permission to access this page".....

I looked him/her up through the search feature and it comes back with "sorry, no matches".

I took some screen shots of it. Never had this happen before.

EDITED TITLE TO ADD "NEW"