What is it with so-called "customer service" these days?

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11-25-21, 09:36
1168

“Due to unusually high call volume, wait times may be extended”. Is it unusually high, if thats your default recording? Or are you failing to staff your CS center?

The best is airport kiosks. I end up needing to wait for a real human, every single time.

My internet company has essentially 3 branches on its calling tree. “I want to pay my bill”, “I want to be a new customer”, and “my internet is jacked up”. The first two options get you someone immediately. Third gets you someone after fighting through a circular “press this button” scheme and then waiting 45 minutes to an hour. And two years later, they still won’t fix the box in my neighbor’s yard that got leveled by a falling tree, leaving the connections exposed and causing frequent outages and poor connection.
11-25-21, 09:52
ABNAK

Quote:

Originally Posted by 1168

“Due to unusually high call volume, wait times may be extended”. Is it unusually high, if thats your default recording? Or are you failing to staff your CS center?

The best is airport kiosks. I end up needing to wait for a real human, every single time.

My internet company has essentially 3 branches on its calling tree. “I want to pay my bill”, “I want to be a new customer”, and “my internet is jacked up”. The first two options get you someone immediately. Third gets you someone after fighting through a circular “press this button” scheme and then waiting 45 minutes to an hour. And two years later, they still won’t fix the box in my neighbor’s yard that got leveled by a falling tree, leaving the connections exposed and causing frequent outages and poor connection.

LOL Right!

That has been a recording for YEARS. I guess "call volumes" have always been high! It's just their way of discouraging you from daring to bother them and shuffling you off to some automated, no-resolution system. And they ain't joking either, they WILL make you wait.
11-25-21, 10:16
RUTGERS95

all I know is I refuse to put my change in the tip jar for a job they should be doing! I refuse
11-25-21, 13:03
Averageman

I remember having an issue with Sig Sauer, the Customer Service was hands down the worst I've every delt with.
The issue in my p[erspective is, No matter how hard you try a lemon is going to slip through, how you deal with your product failing means nothing, it comes down to the idiot on the phone dealing with one of your failed products. If he's lacking, it is irrelevant You Suck.
11-25-21, 15:21
Disciple

Quote:

Originally Posted by SteyrAUG

Ok, I'm gonna improve the life of everyone in this thread.

Go to the grocery store and buy frozen bread dough. Usually comes in the 3 pack.

You have my attention because you gave good advice on coffee, but I've got some questions.

Why buy frozen dough? I always make mine fresh.

By "can't be flat" do you just mean that it needs a rim? I use 1/2 aluminum sheet pans.

Why avoid oven temperatures over 350? I usually preheat to 450 and let it coast down during the cooking which minimizes cycling and uneven heating.
11-25-21, 21:08
SteyrAUG

Quote:

Originally Posted by Disciple

You have my attention because you gave good advice on coffee, but I've got some questions.

Why buy frozen dough? I always make mine fresh.

By "can't be flat" do you just mean that it needs a rim? I use 1/2 aluminum sheet pans.

Why avoid oven temperatures over 350? I usually preheat to 450 and let it coast down during the cooking which minimizes cycling and uneven heating.

If you want to make your own dough, even better. I'm just making life simple.

By flat, it needs a rim otherwise you are gonna spill olive oil.

You obviously have enough experience to pull off higher temps. With most folks they end up with burnt cheese and uncooked crust.
11-26-21, 07:43
Inkslinger

Or you could skip dough all together and make your crust out of ground chicken or turkey. Take a pound or two of the ground meat, mix in a generous portion of Parmesan cheese, flatten it out on a sheet with parchment paper, cook it till it’s browned, remove and put in all your toppings, then cook it a little more.
11-26-21, 08:01
sva01

Quote:

Originally Posted by Disciple

You have my attention because you gave good advice on coffee, but I've got some questions.

Why buy frozen dough? I always make mine fresh.

By "can't be flat" do you just mean that it needs a rim? I use 1/2 aluminum sheet pans.

Why avoid oven temperatures over 350? I usually preheat to 450 and let it coast down during the cooking which minimizes cycling and uneven heating.

I make my own dough and bake them on a preheated pizza stone at 550 degrees on the second highest rack position.
Less than 10 minutes oven time per pie.
11-26-21, 10:57
Honu

Quit eating pizza :) BUT we made our own dough and sauce and did one of two things a propane pizza oven we had that was camp chef one worked pretty good
and inside when summer here with pizza stone top rack highest heat BUT would also put it on broil for a while to make sure it got super hot

Best pizza ever was that homemade so so so so good compared to even high end pizza places

Cooking time about 5 min prep time is for sure more make the dough in large batches and freeze ? But its quite easy really same with sauce as its the non heated or non cooked kinda sauce and super good tons of recipes out there for that stuff

I hate eating out never as good food compared to home and just slowing life down doing your own so yeah way better quality and I save money :)

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