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Another thing to add.... my 2 coworkers that got theirs crazy fast were told by the application clerks that their package would be expedited since they were military. I wasn't told mine would be expedited. I think I got my appointment 12 days after I called, and it took about 45 days for the license to come in the mail.
The office near me used to pick up the phone on occasion when you called, but I think there has been a significant influx in new applications; now all you can do is leave a voicemail with your name and phone number, and they will call you back at some point....
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This morning I called to set up an appointment at the Tampa office. At first they offered me 21 January and the fellow on the phone seemed quite surprised that I asked for a later date. He even confirmed everything that you all had told me about the process.
Anyhow, it's all set up and I really appreciate everyone's help!