I think the barrel extension is the cause of my jams, as well, as outlined.
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Noveske has my rifle currently, and has been very responsive in addressing the issues. I do not have a failure analysis from them, as the person working on the rifle is out with the flu (get well soon, if you read this!). However, they are replacing the entire upper as well as lower (as you may recall, I have had issues with that lower being out of spec/not fitting uppers). It is a registered SBR, and they have worked with the ATF to have this done as a replacement. I will not be charged $200, and since it's a replacement, it shouldn't take 9 months, either.
Over-all, yes, I think I fell through the cracks initially with some of my issues, and it was a bad time for the company. I respect that everyone is human, and the untimely death of John Noveske, I feel, plays a large role in this case. Is that an excuse for Noveske? No, it's not. What it is is an acceptance that we are all human, and when the president of a company---who happens to be close to his employees---suddenly passes away, sometimes things get missed/fall between the cracks. I empathize with and respect this. Noveske has made great efforts to patch this up with me, and I feel like they sincerely want to fix it---and more importantly---are acting like it and DOING IT.
Yes, I was upset initially. I feel I had a right to be upset. I also feel that I have a right---and obligation---to forgive someone (or company) for being human and sometimes making mistakes/oversights. I am human, too. Noveske is doing a great job keeping me posted on, and fixing this issue very much to my satisfaction. I hope someone from there reads this, too. They have seen me complain and become frustrated. They deserve to see me happy and complimenting them on how they are fixing this, as well. I feel like their resolution to my issue is deserving of the reputation John Noveske sought to create for his company, and am glad personally, as well as in a more global sense, to see Noveske as a company treating the customer (me, in this case) this way.
Thank-you!
Excellent post. I'm glad to hear the issue is being resolved correctly.