I wish I could say this surprises me but it doesn't. This is somewhat dated now (3 years) but when I got my first AR 15 I was trying to go through BCM, I had placed my order on the website and checked my credit card balance the next day it hadn't taken the money out of my accounts but I didn't worry about it I continue to watch my account balance and after three more days the rifle that I had ordered and gotten an confirmation email from them went out of stock.
Two days after it went out of stock on their website BCM's wedding site withdrew the money from my account the problem was that it with Drew twice the amount of the price of the rifle. Immediately after seeing that I sent them a email and called the phone number I continually did this for almost 10 business days and was unable to get a hold of anyone or had a response to my emails. On the last day of trying to get of hold of someone they called me back and said they could only withdrew the money for one rifle which was half of it was actually taken from account and that the rifle I could place the order for was out of stock. To their credit they did offer to sell me a different model AR that they did have in stock at the time which would've costed me roughly $300 more but they would not charge me the extra $300. The problem I had though was that I had had nearly $3000 taken out of my Credit card account and their computer system wasn't showing that.
Suffice it to say I couldn't afford to lose nearly $3000 on one rifle and miscellaneous parts so I canceled the order and asked them to return the money, the person I was talking to said they take care of that and I'd have the money returned to my account within one or two business days. A week later I still didn't have my money back so I tried to get in contact with them again, after calling them every day for nearly a week and not being able to get a hold of someone I called my bank to Explain what happened and cancel that transaction.
Thankfully my bank was able to help me with that and they credited my account what it been taken from it after that I do not know what actions my bank took.
What upset me most about that is that I had placed a number of small orders from BCM's website in the past for family members that didn't have a debit or credit card and I haven't had a single issue, Good prices, fast shipping and ironically enough good customer service I had been shipped the wrong product once I called after business hours left them my phone number and what happened told them that I'd be in a meeting the next morning but call whenever they got the message and have the time to do so. They called me at two in the afternoon that day. how can CS do better than that?
I spent five minutes on the phone with that particular person and they sent me A prepaid shipping label to send the wrong items back free of charge. I was expecting to get an envelope with the label, instead three days later I got a box with the right parts and the page shipping label in the box!
How can a company have such drastic differences in customer service. I don't understand it at all
Sent from my iPad using Tapatalk

