You posted your thread over there at 515. They responded today around 645 or so. So the story about your thread being locked and deleted doesn't jive. Wanna try this again?
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You posted your thread over there at 515. They responded today around 645 or so. So the story about your thread being locked and deleted doesn't jive. Wanna try this again?
The big problem that I have, is that BCM can do no wrong to some people, but if another company did the same thing, they would be trashed up and down. Same goes for Colt... Bad CS is bad CS, no matter what company dishes it out.
To me it seems like the OP has an axe to grind, that he is not telling us about.
How about the fact that if you call BCM the message asks you to email them, gives you the email address, and then there is no way to leave a message and the call hangs up. I agree that CS there is not what it used to be but I agree with voodoo; this story doesn't jive.
Not your correspondence. No timeline. No examples of messages sent, with date-stamps. No real details worthy of the name. Our "contact the vendor/manufacturer FIRST" rule includes a component where the one contacted is given an appropriate opportunity to respond...and there's zero posted to suggest that that occurred.
Benefit of the doubt being given, I'll not say that you're making this up, but you just splashing this over here (and elsewhere, probably under the same circumstances) and expecting folks to take it at face value...when it's not even really YOUR story to tell.
I'm not saying that this is getting canked, but it's being temporarily closed while you decide as to whether you want to get your evidence together, instead of trying to get traction on a buncha broad-brush allegations that actually derive from a source other than you.
I don't care if it's BCM, or the Lesbian Queen of Xanadu....this is not how it's done. We have examples of threads where a legit gripe is levied, with attribution of all relevances, for the purposes of taking info public in an effort at getting redress, or getting the word out if there is no redress to be had.
So IF you elect to do it the way it's supposed to be done (per the policies/practices to which you agreed to abide by registering for membership here, and re-affirm every time you log in), vice the way you feel like doing it, you provide me the necessary info so that this may be edited and re-opened as a complete story instead of the glittering generality it is.
Possibly related: http://www.lightfighter.net/topic/sb...-dept-purchase
Unlocked so BCM rep can respond.
Given the limited information in your first post I would say 100% of your information is inaccurate. 100% is a lot.
You stated; “Sure enough 30min later on arf.com my post is locked and deleted by BCM. So you have time to go on the internet and lock my shit but not respond to several emails or calls? What a joke.”
This is not a joke and nowhere close to funny. Your post was NEVER locked and NEVER deleted. How could you make such a misstatement? You post was replied to within 88 minutes. Then about an hour after we replied, YOU deleted your original post. See it right here at this link:
http://www.ar15.com/forums/t_2_138/2...to_emails.html
So with the hit and run job on ARF and here on M4C, I set aside multiple staff members to go thru every single LE Dept request we could find on our email server within the last few weeks. We have about 4 man hours in just following up on your inaccurate and libelous post. Here is what we have found: EVERY single request for quote was answered (and quoted) sometime between 2 hours and 1 business day. EVERY single one, is a lot.
And response times for RFQ (request for quotes) between 2 hours and 1 business day is almost unheard of in this industry, especially during the peak seasons (Q4/Q1). Could an email be caught in a spam filter, yes it’s possible but given the limited amount of info in your post on M4C and your refusal to reply to the question on ARF we cannot possibly investigate it any further. If we did make a mistake I would be the first one to apologize as we do make unintended mistakes.
I am not sure if you are feeling the “Bern” and think corporations are some evil crass uncaring entity, but please be advised they are really just people. Folks that bust their butt every day to offer a premium level of service in a market full of great companies. Folks that take much pride in their work and feel blessed to be in an industry where following a moral compass for the trust of our customers and the good of the industry is part of the mission statement. And these good folks had to hear me unload on them because of the possibility that a customer was not handled in a professional manner. The first part of this ordeal was your mistake, the second was mine.
On and different note; on behalf the team at Bravo, thank you so much to all the folks who support and trust our company and our products. We do not take that lightly. Without our customers we have no purpose and have no mission. We are truly indebted to you.
I inquired about that case on the lightfighter link. All replies and that quote was sent out in a matter of hours, and as I found out this AM, their government email server was blocking all our replies. According to that LEO, they have no idea who the OP is, so I am guessing its not related?
A few months ago, I started the process of obtaining bids for AR's (Patrol Rifles) to be issued to my K-9 officers. I was only looking for 20 rifles. But the gun and vender that I ended up going with would also be what my counterpart at the Firearms Training Unit would be using to replace worn Agency Pool Guns with when conducting future purchases for the agency as a whole. I called a few venders, and even those I called on the phone, I still submitted an email request via my agency email address. Some venders required the request be submitted on Departmental letterhead. BCM was not one of the venders that I reached out to. But my point being if someone is wanting to do an agency purchase, there's usually more to it than a phone call.
As for BCM, I had an issue with a personally purchased lower that I bought, that wouldn't seat Gen3 PMAG's. It started a rather long, multi page discussion that I eventually backed out of as the topic went various directions. The one thing that I can say about BCM during my lower experience with them is that the lines of communication were open throughout the process. But the communication was via email. I actually prefer to conduct business of this nature via email as there will be a document of what exactly was said.
Was I happy with BCM's thoughts on the compatibility of their lowers with gen3 PMAG's? No I was not. But do I feel that I can complain about the companies lack of communication, or can I accuse them of having a pretentious attitude? No I can not. Their customer service department was excellent. I just did not get the answer that I expected.
There are a lot of companies that have agency sales programs. But there is also a process so that the vender/company can vet the individual as actually being an authorized representative of said Law Enforcement Agency.