For the life of me I just can't imagine that anyone, at this point in the game, would used something like 271 on such a small screw assembly, let alone anything firearms related, really (I think that topic has been covered extensively on this site). I guess I just want to give them the benefit of the doubt but sometimes it makes me wonder at the same time. Like I said, best of luck getting this resolved and hopefully you can get this taken care of in a more timely manner than you've previously had to deal with. I also agree that sometimes it's so much easier to fix it yourself that have to deal with a CS base and automated phone menu's.

